Eskom
1 reviews | Active since Member
Uncared for by Eskom.
I reported a power outage at the house I am staying in 3 weeks ago on the Eskom chat box called Alfred. I was given a reference number and every time I try to make a follow up on the chat box I will be told that a technician would be dispatched during working hours but up until today nothing has happened, the house is in Greenpoint, Site B in Khayelitsha at Fubesi street no 48487. I was called yesterday by a lady from the Eskom office in Bellville after I sent an email to escalate the matter to senior people at Eskom, here is the number that called me at 08:39 yesterday(021-915 1147). This is the worst of unfair customer service dished to areas where the poorest of the poor are in Cape Town. We definitely need some help but we don't know where else to report. My number is 0716178001.
<div>Dear Vincent<br><br></div><div>We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.<br><br></div><div>Kind regards<br>Eskom Team<br><br></div>
Best regards,
<div>Dear Vincent<br><br></div><div>We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.<br><br></div><div>Kind regards<br>Eskom Team<br><br></div>
Best regards,
<div><!--block-->Unfortunately this is the response that I got the last time I wrote a review about the kind of service that they offer to their customers who are Township residents. They said the same thing but nothing happened.</div>
<div><!--block-->Unfortunately this is the response that I got the last time I wrote a review about the kind of service that they offer to their customers who are Township residents. They said the same thing but nothing happened.</div>
<div>Dear Vincent<br><br>Kindly note that your matter is receiving our attention and your query has been referred to the relevant department for review and resolution. The department will contact you with the feedback on your query. You may use this email address <a href="mailto:[email protected]">[email protected]</a> to do a follow up on your query progress.</div><div> </div><div> </div><div>Kind regards<br>Eskom Team</div>
Best regards,
<div>Dear Vincent<br><br>Kindly note that your matter is receiving our attention and your query has been referred to the relevant department for review and resolution. The department will contact you with the feedback on your query. You may use this email address <a href="mailto:[email protected]">[email protected]</a> to do a follow up on your query progress.</div><div> </div><div> </div><div>Kind regards<br>Eskom Team</div>
Best regards,
<div><!--block-->Thank you very much.</div>
<div><!--block-->Thank you very much.</div>