Erase Debt SA
Verified Business
|4.3|578 Reviews (last 12 months)|Responds in 20h 7m
Erase Debt SA
Verified Business
|4.3
578 Reviews (last 12 months)
Responds in 20h 7m
Scores reflect the Overall AI Score for each category
Erase Debt SA
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Erase Debt SA shows a sharply divided experience. Many customers praise named consultants for friendly, knowledgeable guidance, while a significant segment reports unresolved cases, refund disputes, and silence after payment. Strengths centre on individual agent interactions, while the gravest concerns sit around communication breakdowns, billing disputes, and trust following full payment of service fees.
Replied to 98% of negative reviews
Reply time on negative reviews: 30h 32m
TrustIndex
8.3
Ranking
#11
in Debt Management
Reply Time
20h 7m
NPS Score
38
Recommended: Likely
Replied to 98% of negative reviews
Reply time on negative reviews: 30h 32m
Sep '25 - Aug '26
Based on recent customer reviews, Erase Debt SA shows a sharply divided experience. Many customers praise named consultants for friendly, knowledgeable guidance, while a significant segment reports unresolved cases, refund disputes, and silence after payment. Strengths centre on individual agent interactions, while the gravest concerns sit around communication breakdowns, billing disputes, and trust following full payment of service fees.
Erase Debt SA's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name consultants like Nireen, Shai, Reshma, Sharon, Dieandra and Shenise as patient, professional and knowledgeable. Many describe being walked through the process step by step with empathy and clear explanations, often turning a previously negative experience into a positive one.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2022
I am happy which is the service I'm getting just because of they keep on updating me in each and every process that they are going through
1 reviews | Active since Mar 2022
I am happy which is the service I'm getting just because of they keep on updating me in each and every process that they are going through
The most common complaint about Erase Debt SA, based on Hellopeter's AI analysis of recent customer reviews, is Process Efficiency & Turnaround. Process Efficiency & Turnaround (2.4) shows persistent delays, with customers waiting months or even years for outcomes after full payment. Repeated document requests, stalled applications, and unclear timelines frustrate clients, particularly those expecting debt review removal or clearance certificates within promised timeframes.
Erase Debt SA scores 2.8 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (3.8); their weakest is Onboarding & Fees (2.4). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
Erase Debt SA has a TrustIndex of 8.3 out of 10 on Hellopeter, based on 578 reviews in the last 12 months. They reply to 98% of negative reviews, typically within 30 hours 32 min. Hellopeter has tracked Erase Debt SA across 797 total reviews. How is the TrustIndex calculated? →