Eduvos - private professionalism?

My 2 children have been with eduvos for both of their degrees , each year we have had issues, I understand it’s a large institution and it has a large influx of students , but why pride yourself on being a private institution if you act like a public one ? Although both my girls love their lectures and lecturers ! Some staff can be extremely rude !! Not being registered for almost 3 weeks and when you start to blow a fuse ! Because it is stressful, they show no respect and are outright rude, do not speak to me like you do, when I am clearly annoyed at this point, because of the lack of adequate services( counting on numerous emails, over 18 phone calls and cases logged ), if you need payment ! It’s made the same day because you are down my throat, a simple please would do ! But when it comes to week 3 and my child does not even have access to modules, you better buckle up and attend work ! Do not speak to someone with such an attitude who has paid for a service and this service has not been delivered well over a normal waiting period , I understand you have people on you all day , but this is a job and a service and I’m not sure why I’m some areas it is so unprofessional??