EF
Econo Foods
Claimed Business
EF
AI Review Summary
Based on recent customer reviews, Econo Foods presents a sharply divided customer experience. Shoppers consistently praise certain branches for friendly staff, cleanliness, and good value pricing, with locations like Fourways, George, and The Village in Roodepoort drawing particular appreciation. However, a recurring theme of serious concern emerges around online order delivery failures, poor communication, slow refund processing, and product quality issues including expired stock and foreign objects in food. Customers also raise safety and staff attitude complaints, suggesting service consistency varies significantly across branches.
Performance(last 12 months):
Trustindex Rating
2.9TrustIndex
2.9
Review Distribution
2.1|14 Reviews
Jul '25 - Jun '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 06:34
Expired food- Health Hazard
I bought frozen butter fish yesterday on the 11th of May 2026 around 17:20, when i got home around 18:30, i fried the fish only to find out that they are spoiled after taking a bit. They had a dark brown color. When i checked the expiry date they expired a month ago. I am truly disappointed in this store... Thier expiry dates are always so close
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Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 06:34
Expired food- Health Hazard
I bought frozen butter fish yesterday on the 11th of May 2026 around 17:20, when i got home around 18:30, i fried the fish only to find out that they are spoiled after taking a bit. They had a dark brown color. When i checked the expiry date they expired a month ago. I am truly disappointed in this store... Thier expiry dates are always so close
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 20:18
Poor delivery services
North gate store. Second time ordering from the place. They seem to have an issue with delivery. Placed an order on Sunday for delivery on Tuesday, and no delivery and no communication from the store. Soweto is not prioritised. Called in to ask about my order and they said that the driver will only come deliver in Soweto last because he lives here 😒. I'm not happy with the service.
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 20:18
Poor delivery services
North gate store. Second time ordering from the place. They seem to have an issue with delivery. Placed an order on Sunday for delivery on Tuesday, and no delivery and no communication from the store. Soweto is not prioritised. Called in to ask about my order and they said that the driver will only come deliver in Soweto last because he lives here 😒. I'm not happy with the service.
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Anonymous
1 reviews | Active since Jan 2020
3 May 2026, 08:29
Expiry dates , Health and safety of customers due to negligence
Bad customer service from Willow Moffet Main Econo , I bought lunch combo worth R200 then when I get home I see products have different expiry dates and 2 products of those were expiring on the 6th May and I bought it on the 2nd of May i returned it for exchange the manager said I must freeze the product even after expiry it will still be fine to consume what nonsense is that , Health and safety procedures are not followed I'm disgusted by your service frozen products after expiry date can be consumed sies Malibongwe 0733338884
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Anonymous
1 reviews | Active since Jan 2020
3 May 2026, 08:29
Expiry dates , Health and safety of customers due to negligence
Bad customer service from Willow Moffet Main Econo , I bought lunch combo worth R200 then when I get home I see products have different expiry dates and 2 products of those were expiring on the 6th May and I bought it on the 2nd of May i returned it for exchange the manager said I must freeze the product even after expiry it will still be fine to consume what nonsense is that , Health and safety procedures are not followed I'm disgusted by your service frozen products after expiry date can be consumed sies Malibongwe 0733338884
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 17:20
Disappointed customer
Today at around 17:55 I visited Eco Newmarket. As I walked into the store, I slipped on the leather rug placed at the entrance and fell straight onto my face. I injured my knees and was in obvious pain. What disappointed me the most was that not a single employee came to check if I was okay. The only person who helped me up was another customer who happened to be nearby. The staff present continued with their work as if nothing had happened. This experience makes me feel like Eco Newmarket does not care about the safety or wellbeing of its customers. I am still in pain and very disappointed with how this situation was handled. I request that management check the store’s CCTV footage around 17:55 today to see exactly what happened at the entrance. After this experience, I will think twice before shopping here again.
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 17:20
Disappointed customer
Today at around 17:55 I visited Eco Newmarket. As I walked into the store, I slipped on the leather rug placed at the entrance and fell straight onto my face. I injured my knees and was in obvious pain. What disappointed me the most was that not a single employee came to check if I was okay. The only person who helped me up was another customer who happened to be nearby. The staff present continued with their work as if nothing had happened. This experience makes me feel like Eco Newmarket does not care about the safety or wellbeing of its customers. I am still in pain and very disappointed with how this situation was handled. I request that management check the store’s CCTV footage around 17:55 today to see exactly what happened at the entrance. After this experience, I will think twice before shopping here again.
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Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 08:49
Misleading delivery radius + impossible refund process (Fourways)
I placed an order on Econo Foods’ online shop (Order #196823, 6 Feb 2026) expecting delivery, because the website/map shows a delivery radius for the Fourways store (Waterford Shopping Centre). After placing the order, I was told it’s “Client to Collect” — which is not what the delivery map/radius suggests. I then called numerous times trying to get help. I kept getting promises that someone would come back to me, but nothing happened. To make it worse, trying to get a refund has been a nightmare. No clear process, no urgency, and no proper feedback. If the store does not deliver, then don’t show a delivery radius that implies it does. This is misleading and wastes customers’ time. What I want: Immediate confirmation of whether this order will be delivered or not If not delivered, a full refund processed immediately The website delivery radius/map needs to be corrected so this doesn’t happen to other people I’ll update this review if Econo Foods resolves it properly.
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Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 08:49
Misleading delivery radius + impossible refund process (Fourways)
I placed an order on Econo Foods’ online shop (Order #196823, 6 Feb 2026) expecting delivery, because the website/map shows a delivery radius for the Fourways store (Waterford Shopping Centre). After placing the order, I was told it’s “Client to Collect” — which is not what the delivery map/radius suggests. I then called numerous times trying to get help. I kept getting promises that someone would come back to me, but nothing happened. To make it worse, trying to get a refund has been a nightmare. No clear process, no urgency, and no proper feedback. If the store does not deliver, then don’t show a delivery radius that implies it does. This is misleading and wastes customers’ time. What I want: Immediate confirmation of whether this order will be delivered or not If not delivered, a full refund processed immediately The website delivery radius/map needs to be corrected so this doesn’t happen to other people I’ll update this review if Econo Foods resolves it properly.
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Anonymous
1 reviews | Active since Jan 2020
7 Feb 2026, 13:31
Disgusting Neapolitan ice cream.
We bought a 5 litre Neapolitan ice cream this week at the branch in Mall @ Carnival. To our surprise when opened at home the ice cream is in deplorable state, the tone of the pink, white and brown looks very artificial. It looks like a mess. I’ve never seen Neapolitan flavour that looks like this. We had to throw it away as no one would each such. Very disappointed.
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Anonymous
1 reviews | Active since Jan 2020
7 Feb 2026, 13:31
Disgusting Neapolitan ice cream.
We bought a 5 litre Neapolitan ice cream this week at the branch in Mall @ Carnival. To our surprise when opened at home the ice cream is in deplorable state, the tone of the pink, white and brown looks very artificial. It looks like a mess. I’ve never seen Neapolitan flavour that looks like this. We had to throw it away as no one would each such. Very disappointed.
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