Ecoflow
Unclaimed Business
|2.8|5 Reviews (last 12 months)|This business does not respond to reviews
Ecoflow
Unclaimed Business
|2.8
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.8|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBS
Brandon S
1 reviews | Active since Oct 2019
30 Apr 2026, 18:48
Outstanding Customer Service
I Have been Assisted by Lerato From EcoFlow ZA customer service. I had an absolutely outstanding experience with this customer service representative. From the moment I was assisted, it was clear that they genuinely cared about helping me and ensuring my issue was resolved quickly and efficiently. Their professionalism, patience, and attention to detail truly stood out. They listened carefully, asked the right questions, and provided clear, confident solutions without making the process feel rushed or complicated. What impressed me most was their positive attitude and willingness to go the extra mile to make sure I left completely satisfied. In a time where good customer service can be hard to find, this experience was refreshing. It’s employees like this who build trust, create loyalty, and represent a company in the best possible way. I would highly recommend their service to anyone and hope their efforts are recognized—they absolutely deserve it.
Helpful (0)
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Brandon S
1 reviews | Active since Oct 2019
30 Apr 2026, 18:48
Outstanding Customer Service
I Have been Assisted by Lerato From EcoFlow ZA customer service. I had an absolutely outstanding experience with this customer service representative. From the moment I was assisted, it was clear that they genuinely cared about helping me and ensuring my issue was resolved quickly and efficiently. Their professionalism, patience, and attention to detail truly stood out. They listened carefully, asked the right questions, and provided clear, confident solutions without making the process feel rushed or complicated. What impressed me most was their positive attitude and willingness to go the extra mile to make sure I left completely satisfied. In a time where good customer service can be hard to find, this experience was refreshing. It’s employees like this who build trust, create loyalty, and represent a company in the best possible way. I would highly recommend their service to anyone and hope their efforts are recognized—they absolutely deserve it.
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Replies (0)CF
Claire F
1 reviews | Active since Aug 2011
30 Jan 2026, 09:27
Outstanding support
Exceptional service when assisting with a faulty unit. Excellent warranty and support within days. More companies in South Africa can learn from them. Thanks to Musa at customer support in particular
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|Replies (0)JVdW
Johan Van der Walt
1 reviews | Active since Dec 2024
6 Jan 2026, 17:23
Ecogflow portable aircon *******.
I bought a Ecoflow portable aircon some two years ago. It is the biggest crop you can buy and they charge R12000.00 for it. Absolute *******
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Johan Van der Walt
1 reviews | Active since Dec 2024
6 Jan 2026, 17:23
Ecogflow portable aircon *******.
I bought a Ecoflow portable aircon some two years ago. It is the biggest crop you can buy and they charge R12000.00 for it. Absolute *******
0
Replies (0)AvdM
Andre van der Merwe
1 reviews | Active since Sept 2019
26 Nov 2025, 16:17
they go wrong - and way too often
I have various Eco flow products. The reason is simple, whilst expensive, in principle it is a good concept that I had started with a simple backup solution that has subsequently expanded. Overall, the products integrate well. The problem unfortunately is the circuit board’s inputs and outputs on combined pc boards is a recipe for disaster. The unit like most products these days is very much a digital experience which is app and Wi-Fi linked, periodically receiving upgrades etc. Once again, these upgrades are worked-up centrally, probably for the US or EU markets – but don’t interact well with the products p**** in SA. Here in comes the problem - they go wrong - and way too often. I have had 5 replacements on the delta pro in less than two years. Either I have taken the product to Heidelberg (Gauteng) myself to save time or they have collected via courier (1 week lost of the product’s use). A recent software upgrade is still an unresolved issue after a couple of months – I was given a direct line to an HQ technical person. Great having the personal attention, but when the problem remained unresolved …. repeatedly, including another unit exchange, I politely and professionally expressed my frustration. I now don’t get any feedback! So – customer experience is 0/10. Product experience on the delta pro – NOT great at all. The delta 2 and extra battery has been okay 8/10 – also has its issues. Would I do it again – almost certainly not The products are portable, which serves a purpose, that in theory, I require because I live in sectional title. Sectional title comes with all kinds of restrictions that I can (legally) circumvent, with a bit of compromise, with these units This comes at an exceptionally high cost that all the hassles simply do not justify. I now believe I have an alternative solution where I could make another plan around portability/temporary set up. Mu suggestion – if you want true portability, do your homework – but these are no more than a very expensive ‘okay.’ If you have space restriction or unit restrictions - first find other solutions with your body corporate. We are a free-standing ground unit with a garage that in hindsight would have posed no issue to a permanent set up. Retrospectively - a little compromise with the solar panels and no issue.
Helpful (0)
|Replies (0)AvdM
Andre van der Merwe
1 reviews | Active since Sept 2019
26 Nov 2025, 16:17
they go wrong - and way too often
I have various Eco flow products. The reason is simple, whilst expensive, in principle it is a good concept that I had started with a simple backup solution that has subsequently expanded. Overall, the products integrate well. The problem unfortunately is the circuit board’s inputs and outputs on combined pc boards is a recipe for disaster. The unit like most products these days is very much a digital experience which is app and Wi-Fi linked, periodically receiving upgrades etc. Once again, these upgrades are worked-up centrally, probably for the US or EU markets – but don’t interact well with the products p**** in SA. Here in comes the problem - they go wrong - and way too often. I have had 5 replacements on the delta pro in less than two years. Either I have taken the product to Heidelberg (Gauteng) myself to save time or they have collected via courier (1 week lost of the product’s use). A recent software upgrade is still an unresolved issue after a couple of months – I was given a direct line to an HQ technical person. Great having the personal attention, but when the problem remained unresolved …. repeatedly, including another unit exchange, I politely and professionally expressed my frustration. I now don’t get any feedback! So – customer experience is 0/10. Product experience on the delta pro – NOT great at all. The delta 2 and extra battery has been okay 8/10 – also has its issues. Would I do it again – almost certainly not The products are portable, which serves a purpose, that in theory, I require because I live in sectional title. Sectional title comes with all kinds of restrictions that I can (legally) circumvent, with a bit of compromise, with these units This comes at an exceptionally high cost that all the hassles simply do not justify. I now believe I have an alternative solution where I could make another plan around portability/temporary set up. Mu suggestion – if you want true portability, do your homework – but these are no more than a very expensive ‘okay.’ If you have space restriction or unit restrictions - first find other solutions with your body corporate. We are a free-standing ground unit with a garage that in hindsight would have posed no issue to a permanent set up. Retrospectively - a little compromise with the solar panels and no issue.
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