Based on recent customer reviews, EC Online Loans receives overwhelmingly negative feedback from customers. The most prevalent complaint involves unauthorized or unexpected debit order deductions from bank accounts, often without any loan being approved or disbursed. Customers consistently report being asked to accept a DebiCheck mandate during the application process, only to be charged recurring fees of around R249.99 with no loan forthcoming. Attempts to contact the company via phone, email, or WhatsApp are reportedly ignored, leaving customers unable to obtain refunds or cancel mandates. Multiple reviewers have escalated complaints to the Ombudsman and National Consumer Commission.