Eastvaal Auto Middelburg
Unclaimed Business
|3.8|10 Reviews (last 12 months)|This business does not respond to reviews
Eastvaal Auto Middelburg
Unclaimed Business
|3.8
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Eastvaal Auto Middelburg receives strong praise for its sales experience, with customers consistently mentioning attentive sales consultants, memorable vehicle handovers, and clear communication during the purchase journey. Sello Mahlangu and the broader sales team are frequently celebrated for going the extra mile, particularly with first-time buyers. However, a recurring concern centres on the service and aftersales departments, where customers describe poor communication, repeated delays, and dissatisfaction with how complaints and incidents are handled by management.
Performance(last 12 months):
Trustindex Rating
4.3TrustIndex
4.3
Review Distribution
3.8|10 Reviews
Jul '25 - Jun '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMT
Maadimo T
1 reviews | Active since Jan 2020
7 May 2026, 15:54
Outstanding Service From Start to Finish!
The best service ever! The ladies were incredibly helpful, patient, and understanding throughout the entire process, especially because this was my first time buying a car. Even when everything was almost finalised, I changed my mind because I was set on getting a specific colour. Instead of getting frustrated, they supported me fully and did everything they could to find exactly what I wanted. Throughout the process, they kept me updated with voice notes, pictures, and constant communication, which made me feel reassured every step of the way. Since the car had to be delivered to the town I’m in, they shared videos and updates of everything taking place and even introduced me to the driver who would be delivering my car. As a first-time car buyer, they truly made this the best experience I could have ever asked for. A huge thank you to Sis Wendy, Sis Zandile, and your manager for the outstanding service and care. Thank you so much for bringing my blue baby to me 💙🤍🤗
Helpful (0)
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Maadimo T
1 reviews | Active since Jan 2020
7 May 2026, 15:54
Outstanding Service From Start to Finish!
The best service ever! The ladies were incredibly helpful, patient, and understanding throughout the entire process, especially because this was my first time buying a car. Even when everything was almost finalised, I changed my mind because I was set on getting a specific colour. Instead of getting frustrated, they supported me fully and did everything they could to find exactly what I wanted. Throughout the process, they kept me updated with voice notes, pictures, and constant communication, which made me feel reassured every step of the way. Since the car had to be delivered to the town I’m in, they shared videos and updates of everything taking place and even introduced me to the driver who would be delivering my car. As a first-time car buyer, they truly made this the best experience I could have ever asked for. A huge thank you to Sis Wendy, Sis Zandile, and your manager for the outstanding service and care. Thank you so much for bringing my blue baby to me 💙🤍🤗
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Replies (0)RG
Robert G
1 reviews | Active since Jan 2020
24 Mar 2026, 09:32
Great Experience Eastvaal Middelburg-Sello Mahlangu
I recently had an outstanding experience at Eastvaal GWM Middelburg when purchasing my new P300 series, and I feel compelled to share just how exceptional the service was. From the very beginning, Sello Mahlangu went above and beyond to ensure that my car-buying journey was smooth, transparent, and enjoyable. His professionalism and willingness to assist stood out immediately. He took the time to answer all my questions, provided clear guidance throughout the process, and made sure I felt confident in my decision. What truly impressed me was Sello’s consistent communication. He kept me updated every step of the way—from the initial inquiry right through to the moment I received my brand-new vehicle. That level of dedication and customer care is rare and deeply appreciated. Thanks to his commitment and excellent service, what could have been a stressful process turned into a seamless and exciting experience. I am very grateful for his support and would highly recommend both Sello Mahlangu and the Eastvaal GWM Middelburg team Management to anyone looking to purchase a vehicle. Thank you once again for making this such a memorable experience! Robert Grace 🙌
Helpful (0)
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Robert G
1 reviews | Active since Jan 2020
24 Mar 2026, 09:32
Great Experience Eastvaal Middelburg-Sello Mahlangu
I recently had an outstanding experience at Eastvaal GWM Middelburg when purchasing my new P300 series, and I feel compelled to share just how exceptional the service was. From the very beginning, Sello Mahlangu went above and beyond to ensure that my car-buying journey was smooth, transparent, and enjoyable. His professionalism and willingness to assist stood out immediately. He took the time to answer all my questions, provided clear guidance throughout the process, and made sure I felt confident in my decision. What truly impressed me was Sello’s consistent communication. He kept me updated every step of the way—from the initial inquiry right through to the moment I received my brand-new vehicle. That level of dedication and customer care is rare and deeply appreciated. Thanks to his commitment and excellent service, what could have been a stressful process turned into a seamless and exciting experience. I am very grateful for his support and would highly recommend both Sello Mahlangu and the Eastvaal GWM Middelburg team Management to anyone looking to purchase a vehicle. Thank you once again for making this such a memorable experience! Robert Grace 🙌
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Replies (0)Z
Zandile
1 reviews | Active since Jan 2020
23 Mar 2026, 16:05
Great service from Sello Mahlangu
Thank you so much to Sello Mahlangu at Haval Middleburg, Eastvaal Auto for Great service, I got his contacts through Facebook and I contacted him. He assisted me with to close the deal with a day as I was urgent looking for the car, on following day he drove about 100km to pick me to collect the car. I recommend him for swift response and transparence.
Helpful (0)
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Zandile
1 reviews | Active since Jan 2020
23 Mar 2026, 16:05
Great service from Sello Mahlangu
Thank you so much to Sello Mahlangu at Haval Middleburg, Eastvaal Auto for Great service, I got his contacts through Facebook and I contacted him. He assisted me with to close the deal with a day as I was urgent looking for the car, on following day he drove about 100km to pick me to collect the car. I recommend him for swift response and transparence.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 20:27
So unprofessional
My experience with Eastvaal Motors Middelburg Ford has been extremely frustrating and disappointing due to continuous poor communication, broken promises, and ongoing delays. I delivered my vehicle on 16 February after being instructed to return it for stripping and a new fault code. It took two days to receive the code — and only after I repeatedly followed up myself. Throughout that time, I was told the technician was busy with my vehicle, yet tracking notifications suggested the work may only have started later. After my insurance declined the claim, I decided to proceed with repairs at my own cost. Even then, delays continued. The revised quotation took additional time, and on 24 February I specifically requested that parts be ordered urgently as I was ready to make payment immediately. I was told they were waiting for my authorization, and I understood that the process would move forward without delay. On 26 February, I was informed that parts had arrived and that I would receive my vehicle back on Tuesday, 3 March. However, when I followed up again, I struggled almost the entire day to get hold of the advisor. I left multiple messages with reception — to the point where reception now recognizes my voice when I call. I sent WhatsApp messages that went unanswered. I only received feedback later, and was then told that additional parts were still outstanding. Today, after once again chasing for feedback, I was informed that I will now only receive my vehicle on Friday — several more days later than promised. The reason provided was that the workshop is short of technicians. While I understand operational challenges can happen, customers should not be the ones constantly chasing for updates or discovering delays at the last minute. From 16 February up to today, I have been the one making follow-up calls. I have not been proactively updated. Timelines keep changing, and I am left without reliable information to plan my transport or daily responsibilities. The quotation indicates the repair hours are limited, yet the vehicle has now been with the dealership for an extended period far beyond what was initially communicated. As a paying customer who has shown commitment by settling the costs, I expected transparency, proper planning, and honest communication. Unfortunately, I have experienced the opposite. This entire situation has been stressful and unacceptable.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 20:27
So unprofessional
My experience with Eastvaal Motors Middelburg Ford has been extremely frustrating and disappointing due to continuous poor communication, broken promises, and ongoing delays. I delivered my vehicle on 16 February after being instructed to return it for stripping and a new fault code. It took two days to receive the code — and only after I repeatedly followed up myself. Throughout that time, I was told the technician was busy with my vehicle, yet tracking notifications suggested the work may only have started later. After my insurance declined the claim, I decided to proceed with repairs at my own cost. Even then, delays continued. The revised quotation took additional time, and on 24 February I specifically requested that parts be ordered urgently as I was ready to make payment immediately. I was told they were waiting for my authorization, and I understood that the process would move forward without delay. On 26 February, I was informed that parts had arrived and that I would receive my vehicle back on Tuesday, 3 March. However, when I followed up again, I struggled almost the entire day to get hold of the advisor. I left multiple messages with reception — to the point where reception now recognizes my voice when I call. I sent WhatsApp messages that went unanswered. I only received feedback later, and was then told that additional parts were still outstanding. Today, after once again chasing for feedback, I was informed that I will now only receive my vehicle on Friday — several more days later than promised. The reason provided was that the workshop is short of technicians. While I understand operational challenges can happen, customers should not be the ones constantly chasing for updates or discovering delays at the last minute. From 16 February up to today, I have been the one making follow-up calls. I have not been proactively updated. Timelines keep changing, and I am left without reliable information to plan my transport or daily responsibilities. The quotation indicates the repair hours are limited, yet the vehicle has now been with the dealership for an extended period far beyond what was initially communicated. As a paying customer who has shown commitment by settling the costs, I expected transparency, proper planning, and honest communication. Unfortunately, I have experienced the opposite. This entire situation has been stressful and unacceptable.
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Replies (0)KM
Kgopotso M
1 reviews | Active since Jan 2020
13 Feb 2026, 05:24
Sello and his colleagues
A big shoutout to Sello Mahlangu for the best sales person🥳❤️! Collected my car on my birthday , Sello and his colleagues made it memorable for me. From the gifts to the dancing 🙌🏾everything was perfect. Thank you so much Sello , you’re the best.❤️
Helpful (0)
|Replies (0)KM
Kgopotso M
1 reviews | Active since Jan 2020
13 Feb 2026, 05:24
Sello and his colleagues
A big shoutout to Sello Mahlangu for the best sales person🥳❤️! Collected my car on my birthday , Sello and his colleagues made it memorable for me. From the gifts to the dancing 🙌🏾everything was perfect. Thank you so much Sello , you’re the best.❤️
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Replies (0)DM
TM
Tevin M
1 reviews | Active since Jan 2020
5 Jan 2026, 18:51
Eastvaal Middelburg and Sello
I recently purchased my Haval Jolion Pro through EASTVAAL auto Middelburg and dealt with Sello . Sello and the team at eastvaal really made sure I was taken care of . I would 100% recommend Sello and the eastvaal Middelburg team
Helpful (0)
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Tevin M
1 reviews | Active since Jan 2020
5 Jan 2026, 18:51
Eastvaal Middelburg and Sello
I recently purchased my Haval Jolion Pro through EASTVAAL auto Middelburg and dealt with Sello . Sello and the team at eastvaal really made sure I was taken care of . I would 100% recommend Sello and the eastvaal Middelburg team
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Replies (0)HA
Hanno A
1 reviews | Active since Jan 2020
11 Oct 2025, 18:47
Eastvaal Motors Witbank
Eastvaals people live in our complex they had a party here with all their staff next moment they are fighting shouting kicking dogs what the actual eastvaal middelburg i am heavy disappointed and disgusted with how you choose your staff company cars and everyone drives drunk outside of complex fight spin away WOW what a great job you guys are doing outside of your workplace. I would never buy a car from you guys again i am heavy disgusted!
Helpful (0)
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Hanno A
1 reviews | Active since Jan 2020
11 Oct 2025, 18:47
Eastvaal Motors Witbank
Eastvaals people live in our complex they had a party here with all their staff next moment they are fighting shouting kicking dogs what the actual eastvaal middelburg i am heavy disappointed and disgusted with how you choose your staff company cars and everyone drives drunk outside of complex fight spin away WOW what a great job you guys are doing outside of your workplace. I would never buy a car from you guys again i am heavy disgusted!
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Replies (0)