E-Clear Pool Filtration Does Not Work at all

I was sold a system that warranted that it was a cleaner, low maintenance, long term cost effective alternative to chlorine and salt chlorinator. After 3 years and much back and forth between the company and myself i had to come to the conclusion that this system is absolute ******* and does not work as the company promises. The pool was always green and growing algae badly. Advice is regularly contradictory between calls and every problem I brought up had some excuse for the occurrence that they never take responsibility for. I have had to drain the pool twice now and redo the walls as they turn blue even when you test the water 3 times a week. I had to put in a PH regulating system (R14000) because they said the problem was ph not managed properly that wasn't the solution. I replaced coper electrodes and then the silver electrodes bolts were steel and rusted so i replaced those myself with stainless steel. They sell the equipment without using stainless steel and most items rusted. 2 years later the perspex is cloudy and no longer looks acceptable on their device. Then the oxygenation plates stoped working properly. At that point i decided to cut my losses and get a zodiac salt chlorinator. I have never been happier. Maintenance is now simple and easy and the pool is always crystal clear.

I put in a larger pump and filter than my pool needs as e-clear said that’s their spec. I used glass filtration which is extremely expensive as that was their spec and they said sand wouldn't work. I did everything possible to try make this system work for me but in the end i had to remove it completely, and spend over R100,000 fixing my pool because of the damage it caused to the pool walls. Nobody wants stained walls and they clearly state in their documents that they will not be held responsible for damage to the pool.

I informed them that i had made the decision to remove their system and did not even get a reply.

Don’t waste your time and money on this expensive *******.

I would love to get a group of unhappy customer together and put together a complaint for the NCC against them for false advertising and defective product. I would love to get my money back and the costs associated as i have been left feeling that I have been ****med. They say their system is used by so many major corporates but I don't see how that is possible given my experience.