Bad Experience. Be Warned!!

Check-in time is only at 16:00,when the industry standard is 14:00. We requested late check-out for 11:00 due to the late check-in time and it was approved by the receiptionest. The next morning the person on duty calls us at 10:00 and requests us to check-out. Yet we had the late check-out. We were rushed and couldn't enjoy our morning. Very dissapointed as we had people from North West that joined us for the trip!!