Drone Gear SA (Order #13291)

I am extremely disappointed and frustrated with the service I have received from Drone Gear SA. What should have been a simple, low-value purchase has turned into a week-long exercise in being ignored, given incorrect information, and left without any form of accountability.

I placed and paid for my order on 25 November 2025, and received the usual automated confirmation saying the order was being prepared for shipment. After that, the communication stopped completely. No updates, no shipping notice, nothing.

After days of silence, I had to chase the matter myself. On 1 December, only when I phoned in, I was told:

The pre-owned Mavic Pro 220V charger I paid for does not actually exist in stock.

Only one item is available,

And no one bothered to notify me of this.

Accepting payment for an item you do not have, and then saying nothing, is unacceptable. This is not a complex order. It is a used charger. If it’s not in stock, the customer must be told immediately.

I requested an immediate callback from Jaques. I was assured he would call me. No call came.

Because this was already a serious communication failure, I drafted a detailed email and sent it to all three directors of the company, including the very director who was supposed to phone me back.

As of 5 December:

No one has called me,

No one has responded to my email,

No one has taken ownership of the issue,

No one has provided any explanation whatsoever.

In other words: I have been ignored at every level, from basic customer service right through to company directors.

This is not simply poor service. It shows a complete disregard for customers, their time, and their money.

I expect the following immediately:

A written explanation for why payment was accepted for a product that was not in stock.

Confirmation of whether the remaining item will actually be shipped.

A prompt resolution for the unavailable item (refund or alternative).

An explanation for why all communication ceased, including why not a single director responded to a formal escalation email.

Clear steps from Drone Gear SA to ensure this does not happen to other customers.

The silence and lack of accountability have made what should have been a straightforward purchase unnecessarily difficult. This experience reflects extremely poorly on the company.

– Kobus Raath