Dr Louise Engelbrecht - Wilgers Trauma Unit
Claimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Dr Louise Engelbrecht - Wilgers Trauma Unit
Claimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMO
Michael O
1 reviews | Active since Jan 2012
7 Mar 2026, 15:04
I would ask to be taken to another hospital even if I was hurt inside this trauma unit
This is by far the worst customer experience in have ever had. I would think they make enough money to employ someone to greet people and tell them where to wait. Nobody minds waiting if they understand what is going on.
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Michael O
1 reviews | Active since Jan 2012
7 Mar 2026, 15:04
I would ask to be taken to another hospital even if I was hurt inside this trauma unit
This is by far the worst customer experience in have ever had. I would think they make enough money to employ someone to greet people and tell them where to wait. Nobody minds waiting if they understand what is going on.
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Replies (0)ML
Maluleka L
1 reviews | Active since Sept 2023
2 Feb 2026, 10:43
Extremely Disappointing and Unprofessional Experience at [Hospital Name] Trauma Unit – A Warning to Others
I am writing this review to share the deeply frustrating and unprofessional experience I had at the Trauma Unit in early 2025. What should have been a straightforward medical visit turned into a months-long ordeal marked by dishonesty, poor communication, and what I can only describe as outright ****ming. When I brought my daughter to the Trauma Unit, I was required to make an upfront payment despite having medical aid (which was fine). I was assured that this was because medical aid claims "take time," and I would be refunded once my medical aid processed the payment (which i understood). Trusting their explanation, I paid in full, the doctor attended to my daughter, prescribed medication, and we left the same day. Days later, I contacted my medical aid and was shocked to learn that they had already paid the Trauma Unit directly. I was even told that I should be refunded a portion of my payment, as my medical aid did not cover the full amount. I immediately reached out to the Trauma Unit, provided all requested proof of payment and correspondence, and on 13 May 2025, I was assured that my refund would be processed as they confirmed the medical aid paid the amount they informed me they had paid. Since then, I have made countless follow-ups via email and phone calls, only to be met with empty promises and delays. Each time, I was told the refund was "being processed" and that it "takes time." Fast forward to 2 February 2026, when I attempted to email them again, only to discover that my messages are now being blocked. The email bounce-back message states: "Your message to *** couldn't be delivered. A custom mail flow rule created by an admin at drlouise365.onmicrosoft.com has blocked your message." It is absolutely unacceptable that after nearly a year of waiting, the Trauma Unit has not only failed to refund my money but has now resorted to blocking my attempts to communicate with them. This behavior is unprofessional, *********, and reflects poorly on the integrity of Dr Louise Engelbrecht Trauma Unit. I feel cheated, disrespected, and deeply disappointed. What was meant to be a place of care and trust has instead proven to be a source of stress and financial loss. I urge anyone considering visiting this Trauma Unit to think twice and be cautious about their payment practices. I hope this review serves as a warning to others and that the hospital takes immediate steps to rectify this situation and address their clearly flawed refund process.
Helpful (0)
|Replies (0)ML
Maluleka L
1 reviews | Active since Sept 2023
2 Feb 2026, 10:43
Extremely Disappointing and Unprofessional Experience at [Hospital Name] Trauma Unit – A Warning to Others
I am writing this review to share the deeply frustrating and unprofessional experience I had at the Trauma Unit in early 2025. What should have been a straightforward medical visit turned into a months-long ordeal marked by dishonesty, poor communication, and what I can only describe as outright ****ming. When I brought my daughter to the Trauma Unit, I was required to make an upfront payment despite having medical aid (which was fine). I was assured that this was because medical aid claims "take time," and I would be refunded once my medical aid processed the payment (which i understood). Trusting their explanation, I paid in full, the doctor attended to my daughter, prescribed medication, and we left the same day. Days later, I contacted my medical aid and was shocked to learn that they had already paid the Trauma Unit directly. I was even told that I should be refunded a portion of my payment, as my medical aid did not cover the full amount. I immediately reached out to the Trauma Unit, provided all requested proof of payment and correspondence, and on 13 May 2025, I was assured that my refund would be processed as they confirmed the medical aid paid the amount they informed me they had paid. Since then, I have made countless follow-ups via email and phone calls, only to be met with empty promises and delays. Each time, I was told the refund was "being processed" and that it "takes time." Fast forward to 2 February 2026, when I attempted to email them again, only to discover that my messages are now being blocked. The email bounce-back message states: "Your message to *** couldn't be delivered. A custom mail flow rule created by an admin at drlouise365.onmicrosoft.com has blocked your message." It is absolutely unacceptable that after nearly a year of waiting, the Trauma Unit has not only failed to refund my money but has now resorted to blocking my attempts to communicate with them. This behavior is unprofessional, *********, and reflects poorly on the integrity of Dr Louise Engelbrecht Trauma Unit. I feel cheated, disrespected, and deeply disappointed. What was meant to be a place of care and trust has instead proven to be a source of stress and financial loss. I urge anyone considering visiting this Trauma Unit to think twice and be cautious about their payment practices. I hope this review serves as a warning to others and that the hospital takes immediate steps to rectify this situation and address their clearly flawed refund process.
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Anonymous
1 reviews | Active since May 2016
13 Sept 2025, 11:04
Incorrect ICD10 codes
So went to trauma, following day I was admitted. This should all be submitted as one claim as this was also a PMB situation. Absolutely disgusted how they constantly choose to use incorrect codes, having patients sort out the incompetence of so called competent practitioners.
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Anonymous
1 reviews | Active since May 2016
13 Sept 2025, 11:04
Incorrect ICD10 codes
So went to trauma, following day I was admitted. This should all be submitted as one claim as this was also a PMB situation. Absolutely disgusted how they constantly choose to use incorrect codes, having patients sort out the incompetence of so called competent practitioners.
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Replies (0)