Drs Van Heerden & Rossouw
Unclaimed Business
|1|0 Reviews (last 12 months)|This business does not respond to reviews
Drs Van Heerden & Rossouw
Unclaimed Business
|1
0 Reviews (last 12 months)
Does not respond to reviews
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Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2025, 14:49
HORRIBLE HORRIBLE HORRIBLE
THE rudist receptionist EVER. I went to this practice a couple of times (Taking students with serious knife cuts, for myself, colleagues etc.) EVERY SINGLE TIME if I call then the lady answering the phone is so rude and says the doctors are full. Well okay sorry, I don't work there, I am not in your office every 5 minutes to see your scheduling book. If and when you get a spot, while you wait, every single person (Patient) there is treated with contempt. I have seen when a rich person walks in that she knows well, she will be very friendly with and then immediately be rude again with the patients waiting.... The patients already feel horrible, they have pain...The rudeness DOES NOT HELP!!! The only reason patients stay is because either their medical aid is only accepted there. That does not mean you should treat people like this. Your job is to make people feel better. Come on man. BASIC skill tip: If the person does not work there, and does not know all YOUR rules, explain it to them courteously! In the past, I for one would rather spend thousands of rands to treat myself than to come to you. JUST so I don't need to interact with you. Luckily I got a better medical aid now so I don't have to come to you! You are doing a disservice to your patients. How many avoid coming to you just because of the receptionist. I Suggest she goes for proper training OR put her somewhere else in your business!
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2025, 14:49
HORRIBLE HORRIBLE HORRIBLE
THE rudist receptionist EVER. I went to this practice a couple of times (Taking students with serious knife cuts, for myself, colleagues etc.) EVERY SINGLE TIME if I call then the lady answering the phone is so rude and says the doctors are full. Well okay sorry, I don't work there, I am not in your office every 5 minutes to see your scheduling book. If and when you get a spot, while you wait, every single person (Patient) there is treated with contempt. I have seen when a rich person walks in that she knows well, she will be very friendly with and then immediately be rude again with the patients waiting.... The patients already feel horrible, they have pain...The rudeness DOES NOT HELP!!! The only reason patients stay is because either their medical aid is only accepted there. That does not mean you should treat people like this. Your job is to make people feel better. Come on man. BASIC skill tip: If the person does not work there, and does not know all YOUR rules, explain it to them courteously! In the past, I for one would rather spend thousands of rands to treat myself than to come to you. JUST so I don't need to interact with you. Luckily I got a better medical aid now so I don't have to come to you! You are doing a disservice to your patients. How many avoid coming to you just because of the receptionist. I Suggest she goes for proper training OR put her somewhere else in your business!
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