Dlight solar company

I've purchased a dlight solar and a TV, I have only received a battery token days ago I'm still waiting for TV token till today it's now 5days...the TV cannot play without the token and I have paid for both the TV and the battery.. This really frustrating no one is helping me with this issue I've written tried calling no help... It's frustrating because I paid both of these services on the 31st December 2023...if I only wanted the battery I could have bought only the battery but I bought TV because I want to watch I'm waiting for the TV token I'm frustrated because they are not professional....ID 8608180897086