NN
Nokuthula N
1 reviews | Active since Oct 2020
14 May 2026, 17:46
Horrible after sales experience!!
I purchased a Packard bell laptop form them and when I received and opened my order I realized it not something I want as it won't be compatible with my studies. I logged a return request for them to collect and cancel my order. It's been over a week that I'm given a run around for photos of the laptop as they say they can only collect then after!! I've sent numerous photos and they keep wanting more and more!! How will I take a photo of the laptop in It's sealed original packaging when It was opened?? How was I supposed to know what's inside if i didn't open it? Now they also want an o screen where my image is not showing!! Making this order was the worst mistake I've ever made!! The laptop is going to them..why don't they assess it upon arrival then giving me all this never ending stories!!?? They don't even bother to call and explain or enquire about my request Gugulethu just keep sending endless emails!! If you want to maintain your peace DON'T order from them!!
Helpful (0)
Replies (3)0
Replies (3)
Digital Planet's replyOfficial
15 May 2026, 14:11Hi Nokuthula,
We sincerely apologise for the inconvenience you have experienced throughout this process. We completely understand your concerns, especially after trying to provide the requested information multiple times.
Your feedback regarding the communication and overall experience has been noted. We will engage with the relevant team to review the matter further and ensure clearer communication going forward.We would still like the opportunity to assist in resolving this for you as quickly as possible.
Kindly allow us to review the latest information provided so that we can advise on the next steps regarding the collection and return process.
Kind regards,
Digital Planet
We sincerely apologise for the inconvenience you have experienced throughout this process. We completely understand your concerns, especially after trying to provide the requested information multiple times.
Your feedback regarding the communication and overall experience has been noted. We will engage with the relevant team to review the matter further and ensure clearer communication going forward.We would still like the opportunity to assist in resolving this for you as quickly as possible.
Kindly allow us to review the latest information provided so that we can advise on the next steps regarding the collection and return process.
Kind regards,
Digital Planet
Best regards,
Digital Planet's reply15 May 2026, 14:11
Official
Hi Nokuthula,
We sincerely apologise for the inconvenience you have experienced throughout this process. We completely understand your concerns, especially after trying to provide the requested information multiple times.
Your feedback regarding the communication and overall experience has been noted. We will engage with the relevant team to review the matter further and ensure clearer communication going forward.We would still like the opportunity to assist in resolving this for you as quickly as possible.
Kindly allow us to review the latest information provided so that we can advise on the next steps regarding the collection and return process.
Kind regards,
Digital Planet
We sincerely apologise for the inconvenience you have experienced throughout this process. We completely understand your concerns, especially after trying to provide the requested information multiple times.
Your feedback regarding the communication and overall experience has been noted. We will engage with the relevant team to review the matter further and ensure clearer communication going forward.We would still like the opportunity to assist in resolving this for you as quickly as possible.
Kindly allow us to review the latest information provided so that we can advise on the next steps regarding the collection and return process.
Kind regards,
Digital Planet
Best regards,
NN
Nokuthula N's updateReviewer Update
20 May 2026, 16:52First I was told there is a damage on the right side of the laptop and I must send new photos..today again I'm told there's a damage to the screen I must remove the protective plastic and take photos again!! I mean why didn't you list all concerns at once rather than having to send photos one after the other and they still get rejected!! I didn't use this laptop for you people to day I've damaged it!! Surely you trying all angles to get me ****ed off and let this go!! Unfortunately for you I won't!! I don't want this laptop and will not keep it!! This is really nonsense!!
NN
Nokuthula N's update20 May 2026, 16:52
Reviewer Update
First I was told there is a damage on the right side of the laptop and I must send new photos..today again I'm told there's a damage to the screen I must remove the protective plastic and take photos again!! I mean why didn't you list all concerns at once rather than having to send photos one after the other and they still get rejected!! I didn't use this laptop for you people to day I've damaged it!! Surely you trying all angles to get me ****ed off and let this go!! Unfortunately for you I won't!! I don't want this laptop and will not keep it!! This is really nonsense!!
Digital Planet's replyOfficial
21 May 2026, 13:37Hi Nokuthula,
Kindly note that our team has advised that collection arrangements are being made for the device. The team will update you accordingly on the progress of the process.
Kind regards,
Digital Planet
Kindly note that our team has advised that collection arrangements are being made for the device. The team will update you accordingly on the progress of the process.
Kind regards,
Digital Planet
Best regards,
Digital Planet's reply21 May 2026, 13:37
Official
Hi Nokuthula,
Kindly note that our team has advised that collection arrangements are being made for the device. The team will update you accordingly on the progress of the process.
Kind regards,
Digital Planet
Kindly note that our team has advised that collection arrangements are being made for the device. The team will update you accordingly on the progress of the process.
Kind regards,
Digital Planet
Best regards,