Pathetic delivery service

Die Burger is one of the best newspapers, but their delivery service is beyond shocking. And when you call to complain, they "make a note". What exactly does that mean? And now its the car breakdown story, then its a flat tyre - I don't for a moment say these things don't happen, but if you contractually advise your client that delivery is by 06h00, and every day its delivered at 07h30, then surely there is a problem, that is beyond just a car problem. How many times must I call Media24 to advise that the newspaper is delivered late before there is any action taken? And if I cancel my subscription, its also ok - as what is one less subscriber to the thousands that do subscribe?

Really beyond pathetic delivery service.