Dial A Guard
Claimed Business
|4.7|13 Reviews (last 12 months)|This business does not respond to reviews
Dial A Guard
Claimed Business
|4.7
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Dial A Guard receives strong praise for its customer service agents, with customers consistently mentioning helpful, patient, and knowledgeable consultants by name when handling cancellations and account queries. A recurring theme is the smooth resolution of subscription concerns and minimal wait times when reaching support. However, a notable concern centres on unauthorised debit orders, with customers expressing frustration over recurring deductions they did not authorise. While frontline service is widely appreciated, billing transparency emerges as a meaningful pain point requiring attention.
Performance(last 12 months):
Trustindex Rating
5.3NPS Score
-100Unlikely
TrustIndex
5.3
NPS Score
-100
Recommended: Unlikely
Review Distribution
4.7|13 Reviews
Sep '25 - Aug '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAK
Awakhiwe K
1 reviews | Active since Aug 2025
22 May 2026, 11:19
Great service
Appreciation for Nikita who gave me swift and excellent assistance ,polite and well articulated.
Helpful (0)
|Replies (0)AK
Awakhiwe K
1 reviews | Active since Aug 2025
22 May 2026, 11:19
Great service
Appreciation for Nikita who gave me swift and excellent assistance ,polite and well articulated.
0
Replies (0)JK
MM
TM
KM
fN
franciska N
1 reviews | Active since Nov 2012
25 Feb 2026, 07:19
Took money
They took money out of my account that i did not sign up for R140...????
Helpful (0)
|Replies (0)fN
franciska N
1 reviews | Active since Nov 2012
25 Feb 2026, 07:19
Took money
They took money out of my account that i did not sign up for R140...????
0
Replies (0)DD
JT