Need help with ID document that is stuck for over 3 months at Home Affairs 3

Hi i need help with my childs ID application, my wife took my children for their id docs on the 29th of Jan 2026, they are twins, one id came back, but we have been going from pillar to post looking for help with the other id, we sent emails, calls, wtsapp messages sms to get help with this matter since it has been 3 months now and we do not know where to turn anymore, my wife went to the Discovery bank home affairs branch in Sandton, and all we keep getting is that the application is stuck but no resolution, if anyone can pls advise on where to go to resolve this matter i would greatly appriciate it, the children need their id for the matric exam this year, Desparate for help. Thanks Nathan