Disgusting Service

I am now completely at my wits end with this company. I have never in my life experienced such bad service! They drop their cover when ever they feel like it. When clients claim they decide to stop covering that specific service. The most recent being orthodontics which will not be covered at all from end October 2017. They are also dropping the amount that they cover for crowns and implants and their over all cover is also being changed.

TRY to claim... They apparently take 30 days to process a claim and my recent claim was submitted beginning September and after inquiring on numerous occasions I still dont have clarity as to when I am getting paid. Their most recent email requested that all claims, inquiries etc be sent to ********** however you get cryptic responses and when you require more information you get sent a list of phone numbers to phone. Try and phone those numbers.... you are sure to waste your time. I am way beyond my ability to SMILE at their pathetic service.

TRY and get authorization for a procedure and you get ****y responses like "Good day, Please note: No Benefit for in Hospital - Implant procedure (Not covered in to Benefit plan)"

Yet when I phoned they all of a sudden covered the implant components just not the hospital procedure. Upon inquiring as to why the didn't ask me if I will be covering the hospital costs, I was told its not their job. They only check the quote. What happened to Customer Services. You can answer me with an email that you don't cover, but you cant sent me an email for clarification?????????

If I didnt have a procedure to be done I would have cancelled this a long time ago. Just another company reflecting the overall state of our country.

I also don't expect them to contact me to resolve my issues as they don't care.

IF you can avoid making use of their cover, do so as it is not worth you effort.