DD
Debtline Debt Specialists
Claimed Business
DD
Debtline Debt Specialists
Claimed Business
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Debtline Debt Specialists faces significant customer experience challenges, with a recurring theme of unanswered calls and ignored emails once clients are signed up. Customers consistently mention difficulty obtaining clearance certificates after settling debts, lack of post termination support, and concerns about payments not being distributed to creditors. A minority of clients praise specific consultants for professional, patient guidance through the debt review process, indicating that positive outcomes are possible when communication and follow through are maintained.
Performance(last 12 months):
Trustindex Rating
2.7TrustIndex
2.7
Review Distribution
1.8|16 Reviews
Jul '25 - Jun '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 17:29
Debt Line is the worst debt review company ever, no customer service
Poor service... 8 have been paying for 7 years and my accounts are still not paid up. They promised that it would only be 5 years. Now they started to lapse on some of the payments. They don't pay everyone. So I am receiving calls again from my bank. Worst service ever. Never go with them they never call back. No one to follow up with... No communication but still take ythe full debit order every month.
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 17:29
Debt Line is the worst debt review company ever, no customer service
Poor service... 8 have been paying for 7 years and my accounts are still not paid up. They promised that it would only be 5 years. Now they started to lapse on some of the payments. They don't pay everyone. So I am receiving calls again from my bank. Worst service ever. Never go with them they never call back. No one to follow up with... No communication but still take ythe full debit order every month.
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 11:04
Debtline terminated service but failed to assist with removal
Company: Debtline Debt counsellor :Bruce Arendse Title: Debt review terminated but no assistance with clearance or removal Review: I app**** for debt review through Debtline on 12 December 2019, as confirmed in my official documentation. The debt review was handled by Bruce Arendse, a registered debt counsellor (NCRDC3377). My application, budget, and fee structure were all formally processed and accepted �. 824889_APPROVAL.pdf None Around 2020, the debt review service was terminated. Since then, I have made multiple attempts to contact both Debtline and the debt counsellor for assistance with a clearance certificate, guidance, or any formal process to remove the debt review status. Unfortunately: I received no proper exit guidance after termination My emails and follow-ups have gone unanswered I was left to resolve the removal of debt review on my own I am now being asked by credit bureaus for documents that the debt counsellor should reasonably assist with The debts linked to this process are closed and/or prescribed, yet my debt review status remains unresolved due to the lack of cooperation and aftercare support from Debtline. Debt review is a serious legal and financial process. Clients should not be abandoned once services are terminated. This experience has caused unnecessary stress, delays, and financial prejudice. I am posting this review in the hope that Debtline will finally engage and assist with formally concluding this matter.
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 11:04
Debtline terminated service but failed to assist with removal
Company: Debtline Debt counsellor :Bruce Arendse Title: Debt review terminated but no assistance with clearance or removal Review: I app**** for debt review through Debtline on 12 December 2019, as confirmed in my official documentation. The debt review was handled by Bruce Arendse, a registered debt counsellor (NCRDC3377). My application, budget, and fee structure were all formally processed and accepted �. 824889_APPROVAL.pdf None Around 2020, the debt review service was terminated. Since then, I have made multiple attempts to contact both Debtline and the debt counsellor for assistance with a clearance certificate, guidance, or any formal process to remove the debt review status. Unfortunately: I received no proper exit guidance after termination My emails and follow-ups have gone unanswered I was left to resolve the removal of debt review on my own I am now being asked by credit bureaus for documents that the debt counsellor should reasonably assist with The debts linked to this process are closed and/or prescribed, yet my debt review status remains unresolved due to the lack of cooperation and aftercare support from Debtline. Debt review is a serious legal and financial process. Clients should not be abandoned once services are terminated. This experience has caused unnecessary stress, delays, and financial prejudice. I am posting this review in the hope that Debtline will finally engage and assist with formally concluding this matter.
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Anonymous
1 reviews | Active since Jan 2020
5 Sept 2025, 19:10
Poor Customer service
I have paid of my debts in April 2024. to date, i have been unsuccessful in getting Debtline to issue me with a clearance certificate despite me submitting to them my paid up letters. I try calling any my call goes unanswered. it can sometimes ring up for more than 30 minutes, and if someone does answer, they tell you that someone else is working on my account and they will let that person know to contact me. which never happens. i try emailing them several times, that too goes unanswered. It's now very frustrating as i cant get a hold of anyone, not even to escalate my matter.
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Anonymous
1 reviews | Active since Jan 2020
5 Sept 2025, 19:10
Poor Customer service
I have paid of my debts in April 2024. to date, i have been unsuccessful in getting Debtline to issue me with a clearance certificate despite me submitting to them my paid up letters. I try calling any my call goes unanswered. it can sometimes ring up for more than 30 minutes, and if someone does answer, they tell you that someone else is working on my account and they will let that person know to contact me. which never happens. i try emailing them several times, that too goes unanswered. It's now very frustrating as i cant get a hold of anyone, not even to escalate my matter.
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Anonymous
1 reviews | Active since Jan 2020
4 Sept 2025, 10:17
Need help with Debtline
I have been trying to get hold of Debtline, which is my Debt counselor now for the past 4 years. Nedbank has informed me that my credit card has not been paid since May 2025, being so close to being debt free I cannot afford mistakes like this from Debtline, but I cannot get hold of them. They don't answer their phones and my emails get ignored.
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Anonymous
1 reviews | Active since Jan 2020
4 Sept 2025, 10:17
Need help with Debtline
I have been trying to get hold of Debtline, which is my Debt counselor now for the past 4 years. Nedbank has informed me that my credit card has not been paid since May 2025, being so close to being debt free I cannot afford mistakes like this from Debtline, but I cannot get hold of them. They don't answer their phones and my emails get ignored.
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Anonymous
1 reviews | Active since Jan 2020
20 Aug 2025, 14:52
Nthabeleng, Kgaugelo, Sinethemba🙌🏼🤝🏼🙏🏼
Thank you soo much to Deptline consultants for their professional service, especially Nthabeleng, Kgaugelo and Sinethemba. They helped me throughout the process until I got my clearance certificate. The process is not easy and needs lot of waiting and patience but they are always ready to assist no matter what. I was couple of times disappointed when calling and their calls not answered but they get back to me all the time to keep me updated and give good advise. Keep doing that to others. Thanks.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
20 Aug 2025, 14:52
Nthabeleng, Kgaugelo, Sinethemba🙌🏼🤝🏼🙏🏼
Thank you soo much to Deptline consultants for their professional service, especially Nthabeleng, Kgaugelo and Sinethemba. They helped me throughout the process until I got my clearance certificate. The process is not easy and needs lot of waiting and patience but they are always ready to assist no matter what. I was couple of times disappointed when calling and their calls not answered but they get back to me all the time to keep me updated and give good advise. Keep doing that to others. Thanks.
0
Replies (0)A