Poor service delivery

Debonairs mt edgecombe absolute poor service. It was my sons birthday. 2 days before my sons birthday, made arrangements with the management of the store to order 14 small Pizza for the school kids. She told its a small order this with be done by 9.45 tuesday morning. Went to fetch the order on the day to order, the staff are not aware of the order, they go to the back then see the slip with the order. The delivery guy absolutely rude and no customer service, school kids have already placed the order they require, and are waiting only to be told 9.50am the ovens are not working. Cash refund was provided but level of sevice from the staff terrible. We had to go get kids meals from another take out