Dairymaid
Unclaimed Business
|1.2|5 Reviews (last 12 months)|This business does not respond to reviews
Dairymaid
Unclaimed Business
|1.2
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceL
Lindi
1 reviews | Active since Apr 2023
9 Mar 2026, 10:25
Melted, Crystallized, and Ignored by Customer Service
We bought a 5 L Dair**** Blueberry Cheesecake Ice Cream for our Christmas dinner, but what we received looked more like 2 L—partially melted, crystallized, and unevenly frozen (see photos). We went straight home from the shop, so it couldn’t have melted during transport. We reported this to Dair**** in early January, sent all requested photos and details, and were promised feedback within 2 weeks. Months later, after numerous follow-ups, we’ve heard nothing. This is extremely disappointing. Not only was the product far below expectations, but the lack of response from the company makes it feel like they don’t care about their customers.
Helpful (0)
|Replies (1)L
Lindi
1 reviews | Active since Apr 2023
9 Mar 2026, 10:25
Melted, Crystallized, and Ignored by Customer Service
We bought a 5 L Dair**** Blueberry Cheesecake Ice Cream for our Christmas dinner, but what we received looked more like 2 L—partially melted, crystallized, and unevenly frozen (see photos). We went straight home from the shop, so it couldn’t have melted during transport. We reported this to Dair**** in early January, sent all requested photos and details, and were promised feedback within 2 weeks. Months later, after numerous follow-ups, we’ve heard nothing. This is extremely disappointing. Not only was the product far below expectations, but the lack of response from the company makes it feel like they don’t care about their customers.
0
Replies (1)IM
Itumeleng M
1 reviews | Active since Mar 2018
5 Feb 2026, 22:32
Country fresh ice cream half full.
Received a tub half full of country fresh ice cream. I initially wrote a review already but tagged the wrong company by mistake. Ice cream was slightly melted but that was not the issue because even when slightly melted it does not "deflate". Purchased at spar Diepkloof square.
Helpful (0)
|Replies (0)IM
Itumeleng M
1 reviews | Active since Mar 2018
5 Feb 2026, 22:32
Country fresh ice cream half full.
Received a tub half full of country fresh ice cream. I initially wrote a review already but tagged the wrong company by mistake. Ice cream was slightly melted but that was not the issue because even when slightly melted it does not "deflate". Purchased at spar Diepkloof square.
0
Replies (0)SR
SOS R
1 reviews | Active since Mar 2009
23 Dec 2025, 12:01
Poor Quality
I got a tub of ice cream earlier and opening it I realised that one side of the tub is stuck on the lid and as such, broken. Scared to even consume the ice cream as I dont know what may be the cause and or ended up inside.
Helpful (0)
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SOS R
1 reviews | Active since Mar 2009
23 Dec 2025, 12:01
Poor Quality
I got a tub of ice cream earlier and opening it I realised that one side of the tub is stuck on the lid and as such, broken. Scared to even consume the ice cream as I dont know what may be the cause and or ended up inside.
0
Replies (0)CP
Christopher P
1 reviews | Active since Nov 2025
9 Nov 2025, 13:30
DAIRT**** UN-CARING DISINTERESTED Customer Responses 1 Month & counting
Called to raise valid complaint,(10/06/2025) re: 2 X 2litre Ice-creams, 1 the packaging was damaged, the other product was sub-standard and inedible. Representative listened, requested I share info, so then shared numerous pictures, bar codes, expiry dates, details- to their Whatsapp number, which I did same day. I was informed this would take 2 weeks to review and get back to me. I followed up on 22/10/2025 automated reply via IA, in response. Followed up again 8/11/2025. Additionally tried calling their toll-free number, no reply. Sent emails again- same NO RESPONSES to date. SHOCKINGLY bad, unacceptable way to treat customers! Woefully dismal customer service and illustrates the way large companies, ie DAIR****, are hiding behind anonymous AI and whats app and couldn't be bothered to actually call or take complaints seriously at all. DAIRY****- you silence and ignoring complaints is NOT rectifying or taking the complaint seriously in any way, manner or form. No matter how much we enjoy these products, my family and friends are CEASING to buy Dairy****'s ice-creams from here onward.
Helpful (0)
|Replies (1)CP
Christopher P
1 reviews | Active since Nov 2025
9 Nov 2025, 13:30
DAIRT**** UN-CARING DISINTERESTED Customer Responses 1 Month & counting
Called to raise valid complaint,(10/06/2025) re: 2 X 2litre Ice-creams, 1 the packaging was damaged, the other product was sub-standard and inedible. Representative listened, requested I share info, so then shared numerous pictures, bar codes, expiry dates, details- to their Whatsapp number, which I did same day. I was informed this would take 2 weeks to review and get back to me. I followed up on 22/10/2025 automated reply via IA, in response. Followed up again 8/11/2025. Additionally tried calling their toll-free number, no reply. Sent emails again- same NO RESPONSES to date. SHOCKINGLY bad, unacceptable way to treat customers! Woefully dismal customer service and illustrates the way large companies, ie DAIR****, are hiding behind anonymous AI and whats app and couldn't be bothered to actually call or take complaints seriously at all. DAIRY****- you silence and ignoring complaints is NOT rectifying or taking the complaint seriously in any way, manner or form. No matter how much we enjoy these products, my family and friends are CEASING to buy Dairy****'s ice-creams from here onward.
0
Replies (1)