CUM Books
Claimed Business
|2.6|11 Reviews (last 12 months)|This business does not respond to reviews
CUM Books
Claimed Business
|2.6
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, CUM Books receives polarised feedback shaped largely by individual staff interactions and product quality. Customers consistently praise standout team members at branches like Kolonnade and Brooklyn Mall, highlighting helpful recommendations, quick online assistance, and thoughtful packaging. However, a recurring theme is dissatisfaction with unfriendly or inattentive staff at certain branches, alongside concerns around faulty gift items, thin Bible paper, missing purchased stock, and slow online order communication. Shoppers also request broader Afrikaans range stocking in Pretoria locations to better serve their Christian customer base.
Performance(last 12 months):
Trustindex Rating
3.3TrustIndex
3.3
Review Distribution
2.6|11 Reviews
Jul '25 - Jun '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 13:37
Mandy (online) is an absolute angel! Order #221488
I would like to thank Mandy from the CUM Books Online Team, she went out of her way to assist me with a speedy delivery of an urgent order. most people would say they cant help and leave it at that but she tried and succeeded. i received my parcel literally overnight & i am so pleased. this is a surprise birthday gift and i cant wait to give it *** thank you Mandy!!! Michelle
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 13:37
Mandy (online) is an absolute angel! Order #221488
I would like to thank Mandy from the CUM Books Online Team, she went out of her way to assist me with a speedy delivery of an urgent order. most people would say they cant help and leave it at that but she tried and succeeded. i received my parcel literally overnight & i am so pleased. this is a surprise birthday gift and i cant wait to give it *** thank you Mandy!!! Michelle
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Anonymous
1 reviews | Active since Jan 2020
29 Dec 2025, 18:24
Never ever again
I went to Cum Books at N1 City i was looking for a Bible case cover for my Bible. There was nobody on the floor i call a lady when she came to me she was so miserable when i ask her for the prices like if she don't want to help me. I bought the Bible cover but it was to big . On my way home i pop in at the one in Tygervalley i got one there but it was a little bit small the lady who help me was unfriendly she call the so call manager she look at the case and ask me where is my credit card i took it out but the manager look so miserable she didn't even make eye contact with me and she didn't even look at my credit card. I think she thought i stole the book somewhere. I exchange the cover How can people like that work in a Christian bookshop with such ****** attitude. That how i saw it that was my second time there but never ever again will i go in there to buy something.
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Anonymous
1 reviews | Active since Jan 2020
29 Dec 2025, 18:24
Never ever again
I went to Cum Books at N1 City i was looking for a Bible case cover for my Bible. There was nobody on the floor i call a lady when she came to me she was so miserable when i ask her for the prices like if she don't want to help me. I bought the Bible cover but it was to big . On my way home i pop in at the one in Tygervalley i got one there but it was a little bit small the lady who help me was unfriendly she call the so call manager she look at the case and ask me where is my credit card i took it out but the manager look so miserable she didn't even make eye contact with me and she didn't even look at my credit card. I think she thought i stole the book somewhere. I exchange the cover How can people like that work in a Christian bookshop with such ****** attitude. That how i saw it that was my second time there but never ever again will i go in there to buy something.
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2025, 11:32
Bad service from Cresta
On Tuesday the 9th, around 12 of I'm not mistaken. I was at your Cresta branch looking for a bible book for wife. Upon going to the till,the lady who was operating it was very slow and frankly didn't care about customers at all. She was busy talking and giggling with another white male guy,with greyish hair. The lady had glasses and long black hair. I was so frustrated with this kind of service because she was not professional at all,even asked the guy where he was going when he seemed to move from the till. I don't know what kind of behavior this is but from a retail perspective,that is very wrong. Staff should be attentive,speak to customers and in this time period,hurry up when running transactions. Can this matter be taken up please.
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2025, 11:32
Bad service from Cresta
On Tuesday the 9th, around 12 of I'm not mistaken. I was at your Cresta branch looking for a bible book for wife. Upon going to the till,the lady who was operating it was very slow and frankly didn't care about customers at all. She was busy talking and giggling with another white male guy,with greyish hair. The lady had glasses and long black hair. I was so frustrated with this kind of service because she was not professional at all,even asked the guy where he was going when he seemed to move from the till. I don't know what kind of behavior this is but from a retail perspective,that is very wrong. Staff should be attentive,speak to customers and in this time period,hurry up when running transactions. Can this matter be taken up please.
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Anonymous
1 reviews | Active since Jan 2020
9 Dec 2025, 20:14
Great service at Kolonnade
I'd like to commend the services of Oupa and Precious at your Kolonnade branch, they are so helpful and quiet good at reading people's needs. I visited the store twice this month to purchase gifts, and on both occasions they gave me quality service. From informing me about new stock to specials. Thank you.
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Anonymous
1 reviews | Active since Jan 2020
9 Dec 2025, 20:14
Great service at Kolonnade
I'd like to commend the services of Oupa and Precious at your Kolonnade branch, they are so helpful and quiet good at reading people's needs. I visited the store twice this month to purchase gifts, and on both occasions they gave me quality service. From informing me about new stock to specials. Thank you.
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Anonymous
1 reviews | Active since Jan 2020
4 Dec 2025, 13:25
Appreciation
I visited Cum books looking for some books and was impressed by waiter that goes by the of Charmaine her enthusiasm and understanding of the products. Since I was indecisive of what I want she didn’t take time to understand what I was looking for and made great recommendations. The shop has a great selection, and I appreciated her guidance. Well done!
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Anonymous
1 reviews | Active since Jan 2020
4 Dec 2025, 13:25
Appreciation
I visited Cum books looking for some books and was impressed by waiter that goes by the of Charmaine her enthusiasm and understanding of the products. Since I was indecisive of what I want she didn’t take time to understand what I was looking for and made great recommendations. The shop has a great selection, and I appreciated her guidance. Well done!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Nov 2025, 19:22
HORRIBLE QUALITY PRODUCTS AND UNFRIENDLY STAFF
Fancy Casings, Faulty Products ! Wish I Could Give 0 Stars ! 😤 I bought this CUM Books pen as a birthday gift for my partner. It was supposed to be a nice, Christian-themed pen in a fancy casing—something thoughtful and special. But the moment he opened it, the pen literally split in two. And just to be clear, he wasn’t even being rough with it; it just broke on its own. From the very beginning, it’s been impossible to get it back together. Half of the pen is now stuck in the casing, completely useless. We were so excited about it, and now it’s just a frustrating waste of money. Honestly, I’m super unhappy with this purchase. This is not what I expect from any brand, let alone something marketed as a “special gift.” Definitely would not recommend. CUM BOOKS CRESTA BRANCH !!!
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Anonymous
1 reviews | Active since Jan 2020
20 Nov 2025, 19:22
HORRIBLE QUALITY PRODUCTS AND UNFRIENDLY STAFF
Fancy Casings, Faulty Products ! Wish I Could Give 0 Stars ! 😤 I bought this CUM Books pen as a birthday gift for my partner. It was supposed to be a nice, Christian-themed pen in a fancy casing—something thoughtful and special. But the moment he opened it, the pen literally split in two. And just to be clear, he wasn’t even being rough with it; it just broke on its own. From the very beginning, it’s been impossible to get it back together. Half of the pen is now stuck in the casing, completely useless. We were so excited about it, and now it’s just a frustrating waste of money. Honestly, I’m super unhappy with this purchase. This is not what I expect from any brand, let alone something marketed as a “special gift.” Definitely would not recommend. CUM BOOKS CRESTA BRANCH !!!
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Anonymous
1 reviews | Active since Jan 2020
4 Nov 2025, 08:33
Where’s the Afrikaans merchandise????
I wish I could leave a five star review, because the staff at the Brooklyn Mall shop is professional and outstanding deserving ten stars! This is something that I’m asking, not only for myself but for the health and longevity of the Cum Books shop in general. Brooklyn is in Pretoria and many clients in the mall are Afrikaans speaking, many Afrikaans churches exist in the area and those are the people who WANT to support Christian merchandise. I have been requesting at the cashiers time and again that the shop in Brooklyn Mall stocks more gifts in Afrikaans, but every time when I get there, the shop is filled with English pieces. About three weeks ago I was delighted to find gift bags and a few more pieces in Afrikaans and yesterday - almost ALL OF IT WAS SOLD OUT!!! (Must admit I bought ALL the Afrikaans diaries - exactly FIVE and would’ve bought more). PLEASE PLEASE PLEASE start stocking more Afrikaans gifts at your Brooklyn Mall store. You’ll see for yourself how sales escalate!
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Anonymous
1 reviews | Active since Jan 2020
4 Nov 2025, 08:33
Where’s the Afrikaans merchandise????
I wish I could leave a five star review, because the staff at the Brooklyn Mall shop is professional and outstanding deserving ten stars! This is something that I’m asking, not only for myself but for the health and longevity of the Cum Books shop in general. Brooklyn is in Pretoria and many clients in the mall are Afrikaans speaking, many Afrikaans churches exist in the area and those are the people who WANT to support Christian merchandise. I have been requesting at the cashiers time and again that the shop in Brooklyn Mall stocks more gifts in Afrikaans, but every time when I get there, the shop is filled with English pieces. About three weeks ago I was delighted to find gift bags and a few more pieces in Afrikaans and yesterday - almost ALL OF IT WAS SOLD OUT!!! (Must admit I bought ALL the Afrikaans diaries - exactly FIVE and would’ve bought more). PLEASE PLEASE PLEASE start stocking more Afrikaans gifts at your Brooklyn Mall store. You’ll see for yourself how sales escalate!
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