

CUM Books
Based on recent customer reviews, CUM Books receives polarised feedback shaped largely by individual staff interactions and product quality. Customers consistently praise standout team members at branches like Kolonnade and Brooklyn Mall, highlighting helpful recommendations, quick online assistance, and thoughtful packaging. However, a recurring theme is dissatisfaction with unfriendly or inattentive staff at certain branches, alongside concerns around faulty gift items, thin Bible paper, missing purchased stock, and slow online order communication. Shoppers also request broader Afrikaans range stocking in Pretoria locations to better serve their Christian customer base.
TrustIndex
3.3
NPS Score
33
Recommended: Likely
Sep '25 - Aug '26
Based on recent customer reviews, CUM Books receives polarised feedback shaped largely by individual staff interactions and product quality. Customers consistently praise standout team members at branches like Kolonnade and Brooklyn Mall, highlighting helpful recommendations, quick online assistance, and thoughtful packaging. However, a recurring theme is dissatisfaction with unfriendly or inattentive staff at certain branches, alongside concerns around faulty gift items, thin Bible paper, missing purchased stock, and slow online order communication. Shoppers also request broader Afrikaans range stocking in Pretoria locations to better serve their Christian customer base.
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CUM Books has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked CUM Books across 87 total reviews. How is the TrustIndex calculated? →
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