Community Schemes Ombud Service (CSOS)
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samantha G
1 reviews | Active since Member
17 Mar 2026, 07:25
PATHETIC SERVICE FROM CSOS
Its been 2 years. I lodged a complaint with CSOS about water leaks at my complex which was coming from the roof. The body corporate at that time sorted the roof out and said they have no money to do the leaks. We are paying extremely high levies to zimbali Which they increased even more this year.
CSOS only contacted me after 2 years. In this time the Adjudicator was questioning me only about who's property it was and that i must send her proof . Each time I sent something. She asked for something else. Then she wanted me to get someone to go and give a report on the leaks which I was going to do until the body corporate, the lady by the name of karla said she will do. Karla said she will send someone in that week. The Adjudicator kept asking for the settlement of this case. Karla did not respond. The Adjudicator then closed the Case saying that I didn't not comply so case is close and that I must take it to high court.
How pathetic service. I comp****. The body corporate didn't but this looks like it was a ploy. They don't help you. It took 2 years to get this response and the body corporate still has not sent someone to have a look at the unit. The lady from CSOS Asha Sewpersadh doesn't know how to do her job as an adjudicator. Now i have no choice but to take to High court, Thank god i have good lawyers.
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Replies (1)Community Schemes Ombud Service (CSOS)'s replyOfficial
23 Mar 2026, 11:02Hi Samantha G,
We acknowledge receipt of your complaint and the concerns raised regarding the handling of the matter.
CSOS is a neutral and independent dispute resolution body and does not act on behalf of either party. Decisions are made in accordance with the CSOS Act and based on the information placed before the Adjudicator.
In this matter, the Adjudicator issued several requests for information to enable a fair and informed determination. Where such information is not fully before the Adjudicator within the prescribed process the Adjudicator may be constrained in proceeding further and may close the matter in line with procedural requirements. This does not constitute a decision on the merits of the dispute nor does it amount to a finding in favour of either party.
Please note that the closure of a case on procedural grounds does not prevent a complainant from lodging a new dispute should the issue remain unresolved or should additional information or developments arise. CSOS remains available to consider a newly lodged application provided it meets the legislative and procedural requirements.
Regards,
The CSOS
We acknowledge receipt of your complaint and the concerns raised regarding the handling of the matter.
CSOS is a neutral and independent dispute resolution body and does not act on behalf of either party. Decisions are made in accordance with the CSOS Act and based on the information placed before the Adjudicator.
In this matter, the Adjudicator issued several requests for information to enable a fair and informed determination. Where such information is not fully before the Adjudicator within the prescribed process the Adjudicator may be constrained in proceeding further and may close the matter in line with procedural requirements. This does not constitute a decision on the merits of the dispute nor does it amount to a finding in favour of either party.
Please note that the closure of a case on procedural grounds does not prevent a complainant from lodging a new dispute should the issue remain unresolved or should additional information or developments arise. CSOS remains available to consider a newly lodged application provided it meets the legislative and procedural requirements.
Regards,
The CSOS
Best regards,
Community Schemes Ombud Service (CSOS)'s reply23 Mar 2026, 11:02
Official
Hi Samantha G,
We acknowledge receipt of your complaint and the concerns raised regarding the handling of the matter.
CSOS is a neutral and independent dispute resolution body and does not act on behalf of either party. Decisions are made in accordance with the CSOS Act and based on the information placed before the Adjudicator.
In this matter, the Adjudicator issued several requests for information to enable a fair and informed determination. Where such information is not fully before the Adjudicator within the prescribed process the Adjudicator may be constrained in proceeding further and may close the matter in line with procedural requirements. This does not constitute a decision on the merits of the dispute nor does it amount to a finding in favour of either party.
Please note that the closure of a case on procedural grounds does not prevent a complainant from lodging a new dispute should the issue remain unresolved or should additional information or developments arise. CSOS remains available to consider a newly lodged application provided it meets the legislative and procedural requirements.
Regards,
The CSOS
We acknowledge receipt of your complaint and the concerns raised regarding the handling of the matter.
CSOS is a neutral and independent dispute resolution body and does not act on behalf of either party. Decisions are made in accordance with the CSOS Act and based on the information placed before the Adjudicator.
In this matter, the Adjudicator issued several requests for information to enable a fair and informed determination. Where such information is not fully before the Adjudicator within the prescribed process the Adjudicator may be constrained in proceeding further and may close the matter in line with procedural requirements. This does not constitute a decision on the merits of the dispute nor does it amount to a finding in favour of either party.
Please note that the closure of a case on procedural grounds does not prevent a complainant from lodging a new dispute should the issue remain unresolved or should additional information or developments arise. CSOS remains available to consider a newly lodged application provided it meets the legislative and procedural requirements.
Regards,
The CSOS
Best regards,