Crisp Fibre Pty Ltd
Claimed Business
|2.6|7 Reviews (last 12 months)|This business does not respond to reviews
Crisp Fibre Pty Ltd
Claimed Business
|2.6
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-20Unlikely
NPS Score
-20
Recommended: Unlikely
Review Distribution
2.6|7 Reviews
Sep '25 - Aug '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Ansie S
1 reviews | Active since Oct 2013
30 Jan 2026, 11:01
Worst company ever
Be careful of this company. They are sharks and so greedy for money. I cancelled my services with them within the first month because I could not afford it as my partner moved out. They are hard up for money I suppose. Now they are sueing me for alnost 12k. And they keep on harassing me. Don't use then. They have NO humanity in them
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Ansie S
1 reviews | Active since Oct 2013
30 Jan 2026, 11:01
Worst company ever
Be careful of this company. They are sharks and so greedy for money. I cancelled my services with them within the first month because I could not afford it as my partner moved out. They are hard up for money I suppose. Now they are sueing me for alnost 12k. And they keep on harassing me. Don't use then. They have NO humanity in them
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Anonymous
1 reviews | Active since Sept 2016
5 Jan 2026, 12:48
******* service suspension & blatant disregard for Consumer Protection Act
I am appalled by the service—or lack thereof—from [ISP Name]. My contract stipulates (as agreed to by the salesperson) a payment due date of the 5th of every month. I made my payment on the 4th (a day early). Despite being in good standing, Crisp Fibre cut my internet connection on the morning of the 5th. When I contacted them, they made the nonsensical claim that they "gave me 24 days to pay despite us paying December on time as well." You cannot issue a notice period for a payment that isn't even due yet. This is a clear violation of Section 14 of the Consumer Protection Act (CPA), which requires a 20-business-day notice of a material breach before service can be interrupted. Since I had already paid, there was no breach to begin with. While my service was eventually restored after I provided proof of payment, I spoke with a manager who flat-out refused to listen to the facts or acknowledge the CPA. This "act first, check later" billing policy is an unfair business practice. I want a formal apology and a pro-rata credit for the downtime I experienced. I will also be escalating this matter to ISPA and ICASA to ensure this "automatic disconnection" policy is investigated.
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Anonymous
1 reviews | Active since Sept 2016
5 Jan 2026, 12:48
******* service suspension & blatant disregard for Consumer Protection Act
I am appalled by the service—or lack thereof—from [ISP Name]. My contract stipulates (as agreed to by the salesperson) a payment due date of the 5th of every month. I made my payment on the 4th (a day early). Despite being in good standing, Crisp Fibre cut my internet connection on the morning of the 5th. When I contacted them, they made the nonsensical claim that they "gave me 24 days to pay despite us paying December on time as well." You cannot issue a notice period for a payment that isn't even due yet. This is a clear violation of Section 14 of the Consumer Protection Act (CPA), which requires a 20-business-day notice of a material breach before service can be interrupted. Since I had already paid, there was no breach to begin with. While my service was eventually restored after I provided proof of payment, I spoke with a manager who flat-out refused to listen to the facts or acknowledge the CPA. This "act first, check later" billing policy is an unfair business practice. I want a formal apology and a pro-rata credit for the downtime I experienced. I will also be escalating this matter to ISPA and ICASA to ensure this "automatic disconnection" policy is investigated.
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Replies (0)TM
Terence M
1 reviews | Active since Jun 2021
29 Dec 2025, 17:52
Crisp Fibre's stellar service!
I'd like to thank Keanu Voster for his great service. He constantly made sure that I was informed on the progress of the call I logged for a faulty line. He made me understand that the solution couldn't be resolved remotely, but needed a technician's call out to the house. The technician arrived at 06H24am whereas the scheduled time was 10am. Just this, said volumes about Crisp Fibre's service. James, was very professional in inspecting and identifying the problem, in less than 5 minutes. He resolved the matter, and when he left I was all smiles. Thank you for a crisp and amazing service. I recommend Crisp Fibre for a great fibre service any day! You guys rock!
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Terence M
1 reviews | Active since Jun 2021
29 Dec 2025, 17:52
Crisp Fibre's stellar service!
I'd like to thank Keanu Voster for his great service. He constantly made sure that I was informed on the progress of the call I logged for a faulty line. He made me understand that the solution couldn't be resolved remotely, but needed a technician's call out to the house. The technician arrived at 06H24am whereas the scheduled time was 10am. Just this, said volumes about Crisp Fibre's service. James, was very professional in inspecting and identifying the problem, in less than 5 minutes. He resolved the matter, and when he left I was all smiles. Thank you for a crisp and amazing service. I recommend Crisp Fibre for a great fibre service any day! You guys rock!
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Replies (0)JC
Johan C
1 reviews | Active since Jan 2021
24 Dec 2025, 15:34
Useless
Signed up with them but soon realised they are not who they say they are. I'm sitting without connectivity since this morning, they just rep**** they have no staff, nice. So I have to sit without connection till the 27th, over the festive period, that's their commitment. I'm canceling, they are useless
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Johan C
1 reviews | Active since Jan 2021
24 Dec 2025, 15:34
Useless
Signed up with them but soon realised they are not who they say they are. I'm sitting without connectivity since this morning, they just rep**** they have no staff, nice. So I have to sit without connection till the 27th, over the festive period, that's their commitment. I'm canceling, they are useless
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Thembeka B
1 reviews | Active since Dec 2025
4 Dec 2025, 15:25
Wi-Fi
I have made payment of R700 but forgot to put the reference details however I have sent an email immediately explaining my mistake and I was chargers an additional R250 for reconnection
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Thembeka B
1 reviews | Active since Dec 2025
4 Dec 2025, 15:25
Wi-Fi
I have made payment of R700 but forgot to put the reference details however I have sent an email immediately explaining my mistake and I was chargers an additional R250 for reconnection
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Replies (0)SG
NL
Nicolaas L
1 reviews | Active since May 2012
12 Sept 2025, 17:16
Crisp - great support and service received!!
Good afternoon Crisp fibre. I want to thank you for the quick response after my email sent about the low speed connection I received. You did great work and the internet is back, thanks so much for the support, I appreciate the priority you put onto this call. You are doing great work.
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Nicolaas L
1 reviews | Active since May 2012
12 Sept 2025, 17:16
Crisp - great support and service received!!
Good afternoon Crisp fibre. I want to thank you for the quick response after my email sent about the low speed connection I received. You did great work and the internet is back, thanks so much for the support, I appreciate the priority you put onto this call. You are doing great work.
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