TrustIndex
8.1
Score
Ranking
#1
in Construction & Hardware
Avg Reply
616
Hours
NPS Score
62
Recommended: Very Likely
Apr '25 - Mar '26
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Disgustingly shocking service from Cosmo Pools.
We hired Cosmo Pools in September 2025 to fix a leak in our pool. The job involved fibreglassing the pool and replacing the piping. This should have been a straightforward repair. Instead, we are now six visits later and the pool is still leaking. Throughout the entire summer the pool has lost 2–3 tiles of water every single night, meaning the original issue was clearly never fixed properly. What’s worse is the complete lack of professionalism. They show up at random times with no proper scheduling, and trying to organise a visit is nearly impossible. At one point we were told BY WESLEY that they can’t schedule work on Mondays because it’s “touch and go” due to staff DRINKING over the weekend. I’m sorry... what kind of national company openly says something like that to a paying customer? At this point it feels like they simply do not know how to diagnose or fix the problem. We have lost months of time, constant water loss, and repeated disruptions with technicians coming back again and again with no real solution. Cosmo Pools will continue returning until this pool is properly fixed. If this issue is not resolved immediately, we will be pursuing legal action to recover the cost of the repairs and the damage caused by their inability to complete the job correctly the first time. I would strongly recommend thinking twice before hiring this company.
1 reviews | Active since Jan 2020
Disgustingly shocking service from Cosmo Pools.
We hired Cosmo Pools in September 2025 to fix a leak in our pool. The job involved fibreglassing the pool and replacing the piping. This should have been a straightforward repair. Instead, we are now six visits later and the pool is still leaking. Throughout the entire summer the pool has lost 2–3 tiles of water every single night, meaning the original issue was clearly never fixed properly. What’s worse is the complete lack of professionalism. They show up at random times with no proper scheduling, and trying to organise a visit is nearly impossible. At one point we were told BY WESLEY that they can’t schedule work on Mondays because it’s “touch and go” due to staff DRINKING over the weekend. I’m sorry... what kind of national company openly says something like that to a paying customer? At this point it feels like they simply do not know how to diagnose or fix the problem. We have lost months of time, constant water loss, and repeated disruptions with technicians coming back again and again with no real solution. Cosmo Pools will continue returning until this pool is properly fixed. If this issue is not resolved immediately, we will be pursuing legal action to recover the cost of the repairs and the damage caused by their inability to complete the job correctly the first time. I would strongly recommend thinking twice before hiring this company.
1 reviews | Active since Jan 2020
Best of the best in ...
Best of the best in the pool industry with great communication and time planning with no issues from start to finish and aftersales is the best! Highly recommended!!!!
1 reviews | Active since Jan 2020
Best of the best in ...
Best of the best in the pool industry with great communication and time planning with no issues from start to finish and aftersales is the best! Highly recommended!!!!
1 reviews | Active since Jan 2020
It really was a pleasant experience
It really was a pleasant experience. Westley is focussed to satisfy your needs and went the extra mile, good communicator. The work rate of the crew digging the hole was spectacular. Sipho and his team doing the installation was very professional. Magnificent and highly recommended company.
1 reviews | Active since Jan 2020
It really was a pleasant experience
It really was a pleasant experience. Westley is focussed to satisfy your needs and went the extra mile, good communicator. The work rate of the crew digging the hole was spectacular. Sipho and his team doing the installation was very professional. Magnificent and highly recommended company.
1 reviews | Active since Jan 2020
We're absolutely thrilled with our new swimming pool! We'd like to extend our thanks to Westley for his excellent service and guidance throughout our pursuit of one
We're absolutely thrilled with our new swimming pool! We'd like to extend our thanks to Westley for his excellent service and guidance throughout our pursuit of one. His expertise and made the whole process smooth and enjoyable. A special thank you also to JP and Jaques for delivering the pool and providing professional advice - their friendly and courteous approach was greatly appreciated. We're loving our new pool and can't recommend highly enough the great service we received.
1 reviews | Active since Jan 2020
We're absolutely thrilled with our new swimming pool! We'd like to extend our thanks to Westley for his excellent service and guidance throughout our pursuit of one
We're absolutely thrilled with our new swimming pool! We'd like to extend our thanks to Westley for his excellent service and guidance throughout our pursuit of one. His expertise and made the whole process smooth and enjoyable. A special thank you also to JP and Jaques for delivering the pool and providing professional advice - their friendly and courteous approach was greatly appreciated. We're loving our new pool and can't recommend highly enough the great service we received.
1 reviews | Active since Jan 2020
Cosmo Pools all the way!
Very very happy with my pool that the Cosmo team installed. Would highly recommend them do any pool installations. Kept me up to date all the time and the pool was done very professionally ahead of schedule. We couldn't be happier.
1 reviews | Active since Jan 2020
Cosmo Pools all the way!
Very very happy with my pool that the Cosmo team installed. Would highly recommend them do any pool installations. Kept me up to date all the time and the pool was done very professionally ahead of schedule. We couldn't be happier.
1 reviews | Active since Jan 2020
Should have done this years ago
Its always scary doing something as drastic as a pool and you see so many horror stories but I must say Cosmo pools are absolutely incredible! They are the most reliable and affordable in the industry (trust me I checked) the planning and care with the pool was immaculate and the end result is phenomenal.
1 reviews | Active since Jan 2020
Should have done this years ago
Its always scary doing something as drastic as a pool and you see so many horror stories but I must say Cosmo pools are absolutely incredible! They are the most reliable and affordable in the industry (trust me I checked) the planning and care with the pool was immaculate and the end result is phenomenal.