Conways Aluminium Profile Stockists (Randburg) - a division of Wispecko

Would love to big a big 'shout out' to Conways Aluminium Profile Stockists in Randburg, more specifically their branch manager, Steffanie Schuster.

I did not realise Conways in Randburg was having a stock-take on 26 March 2021, and arrived at their outlet to purchase aluminium. Expectedly, most outlets would have turned a customer away during their stock-take exercise.

Upon explaining my urgency of having to complete a job on my trailer for my two German Shepherds on their way to Cape Town -- and hence the need to purchase the material -- Steffanie took the time to listen to my desperate appeal for her assistance.

Without any delay, Steffanie called her sales manager (Jackie) out of the factory during their stock taking and between the two of them, they went out of their way to assist me.

I could see what my sale could do and how potentially it could mess up their stock-take process, yet they graciously assisted me in a polite and professional manner!

This was so unexpected, and their exemplary service reminded me of the times when customer service was king. Boy, was I blown away by these ladies!

Just goes to show what good attitude and excellent customer service can do for a company's brand and reputation! It's the attitude of a company's people (employees) that can either make or break it!

Conways (Randburg); you have an excellent, world-class Branch Manager at the helm and the customer experience with you today was off the scale!.

Thanks a million!! Terry Booysen