C
Comfyzak
Claimed Business
C
Performance(last 12 months):
Trustindex Rating
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Review Distribution
5|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2025, 09:51
Customer support dissapointing
I am very saddened that there is no customer support. You send emails or call and deal with bot automation response. I requested a cancellation on my product and there is no response other than an immediate shipment order
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2025, 09:51
Customer support dissapointing
I am very saddened that there is no customer support. You send emails or call and deal with bot automation response. I requested a cancellation on my product and there is no response other than an immediate shipment order
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2024, 16:57
Total Regret.
The worst purchase I HAVE EVER Made. The biggest sized ComfyZak. The two queen sized mattresses in their biggest ComfyZak is WAY BIGGER than a queen so the cover does not fit AT ALL. When we first got the Zak we thought the fact that one queen mattress was way fuller than the other was the issue. We contacted support and they treated us like a ********. They claimed we did not follow instructions. We actually DID exactly as the paper said to do. Getting the two mattresses out of the flimsy bags was a nightmare in itself. After finally jumping through hoops to get more filling - we had to submit photos and all sorts to get the extra filling they claim they are HAPPY to provide to make sure the Zak is comfortable! I finally wrestle these two extraordinarily HEAVY MATTRESSES back into the cover AGAIN. Now not only is it STILL lopsided suddenly the cover is way too small for both mattresses. So today I decide to ONCE AGAIN to disassemble this thing that breaks my back. I measured the two queen mattresses. They are 12 inches WIDER than a queen mattress! So it explains why a queen sized Comforter does not work on them. It is so uncomfortable and so UNUSABLE it is the biggest space waster and money waster EVER. They should have a disclaimer on how heavy this thing is!
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2024, 16:57
Total Regret.
The worst purchase I HAVE EVER Made. The biggest sized ComfyZak. The two queen sized mattresses in their biggest ComfyZak is WAY BIGGER than a queen so the cover does not fit AT ALL. When we first got the Zak we thought the fact that one queen mattress was way fuller than the other was the issue. We contacted support and they treated us like a ********. They claimed we did not follow instructions. We actually DID exactly as the paper said to do. Getting the two mattresses out of the flimsy bags was a nightmare in itself. After finally jumping through hoops to get more filling - we had to submit photos and all sorts to get the extra filling they claim they are HAPPY to provide to make sure the Zak is comfortable! I finally wrestle these two extraordinarily HEAVY MATTRESSES back into the cover AGAIN. Now not only is it STILL lopsided suddenly the cover is way too small for both mattresses. So today I decide to ONCE AGAIN to disassemble this thing that breaks my back. I measured the two queen mattresses. They are 12 inches WIDER than a queen mattress! So it explains why a queen sized Comforter does not work on them. It is so uncomfortable and so UNUSABLE it is the biggest space waster and money waster EVER. They should have a disclaimer on how heavy this thing is!
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Anonymous
1 reviews | Active since Jan 2020
23 Dec 2023, 05:36
Never again
If i could give a better more accurate rating it would be way less than this. After placing an order way in advance in November, comfyzak cancelled my order the week before Christmas, and it was my daughters Christmas present. Since placing the order, no communication was received by comfyzak the only time was when I asked regarding delivery and Michelle promising me via email that I will have this in time for Christmas. After the advised time has gone by and I becoming concerned that this will arrive in time, I start asking questions. Who I think is the owner called me advised me it would be delivered the 15th, It did not happen, then said it would be delivered the 18th, the 17th of December on a Sunday I receive an SMS stating my order has been cancelled by myself. I DID NOT CANCEL THIS ORDER Out of frustration I sent them an email stating how can they do this - the reason given is about misunderstanding and they are not willing to fill full their commitment and it was just easier to cancel. Blamed me as the customer, and stated that if I was unhappy about their service now they will not fill full commitment as they only want happy customers. WELL, WHY DO YOU THINK ME AND MANY OTHERS COMPLAINED ABOUT NO FEEDBACK AND NO CUSTOMER SERVICE. To cancel a order is the ***ardly way out because you cannot commit to what you clearly stated will happen on all our back and forth emails. I will not recommend or deal with comfyzak now or in future. Unapologetic and unprofessional to say the least.
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Anonymous
1 reviews | Active since Jan 2020
23 Dec 2023, 05:36
Never again
If i could give a better more accurate rating it would be way less than this. After placing an order way in advance in November, comfyzak cancelled my order the week before Christmas, and it was my daughters Christmas present. Since placing the order, no communication was received by comfyzak the only time was when I asked regarding delivery and Michelle promising me via email that I will have this in time for Christmas. After the advised time has gone by and I becoming concerned that this will arrive in time, I start asking questions. Who I think is the owner called me advised me it would be delivered the 15th, It did not happen, then said it would be delivered the 18th, the 17th of December on a Sunday I receive an SMS stating my order has been cancelled by myself. I DID NOT CANCEL THIS ORDER Out of frustration I sent them an email stating how can they do this - the reason given is about misunderstanding and they are not willing to fill full their commitment and it was just easier to cancel. Blamed me as the customer, and stated that if I was unhappy about their service now they will not fill full commitment as they only want happy customers. WELL, WHY DO YOU THINK ME AND MANY OTHERS COMPLAINED ABOUT NO FEEDBACK AND NO CUSTOMER SERVICE. To cancel a order is the ***ardly way out because you cannot commit to what you clearly stated will happen on all our back and forth emails. I will not recommend or deal with comfyzak now or in future. Unapologetic and unprofessional to say the least.
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Anonymous
1 reviews | Active since Jan 2020
26 Oct 2023, 08:36
Excellent service after complaint
I received a defective Outdoor Comfyzak and logged a complaint online. Michele R and Bryan van Doorn took my complaint seriously and apologised. An alternative replacement with a gift of two cushions was arranged. The dispatch department also made sure they got my order right. It was such a pleasant surprise to find a company that adheres to the consumer protection act with no problems.
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Anonymous
1 reviews | Active since Jan 2020
26 Oct 2023, 08:36
Excellent service after complaint
I received a defective Outdoor Comfyzak and logged a complaint online. Michele R and Bryan van Doorn took my complaint seriously and apologised. An alternative replacement with a gift of two cushions was arranged. The dispatch department also made sure they got my order right. It was such a pleasant surprise to find a company that adheres to the consumer protection act with no problems.
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Anonymous
1 reviews | Active since Jan 2020
17 Nov 2022, 14:53
GREAT SERVICE FROM THE COMFYZAK TEAM
I ordered a comfyzak which is a more sophisticated version of a bean bag from Comfyzak website with trepidation as i could not find any other reviews except on their website, I ordered a medium one with a coral cover, paid, and hoped for the best. Once the order was received I got regular updates about where in the processing and shipping my comfyzak was till it was delivered home. It is as advertised, very comfortable, big for a medium and they even got me extra foam free of charge. Michelle from Comfyzak was amazing and held my hand throughout the entire process. GO get yourself a comfyzak its worth every penny, the service is amazing, and it's a Proudly South African company!!!! thank you to the comfyzak team
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Anonymous
1 reviews | Active since Jan 2020
17 Nov 2022, 14:53
GREAT SERVICE FROM THE COMFYZAK TEAM
I ordered a comfyzak which is a more sophisticated version of a bean bag from Comfyzak website with trepidation as i could not find any other reviews except on their website, I ordered a medium one with a coral cover, paid, and hoped for the best. Once the order was received I got regular updates about where in the processing and shipping my comfyzak was till it was delivered home. It is as advertised, very comfortable, big for a medium and they even got me extra foam free of charge. Michelle from Comfyzak was amazing and held my hand throughout the entire process. GO get yourself a comfyzak its worth every penny, the service is amazing, and it's a Proudly South African company!!!! thank you to the comfyzak team
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Anonymous
1 reviews | Active since Jan 2020
5 Oct 2022, 18:47
Quality far exceeds the price
My comfysacks arrived and the family REALLY enjoys them! The quality of these beanbags is very high, FAR higher than any of their competitors, especially when taking the big price difference of Comfysack into account; all their competitors are put to shame. Also a big thank you to your staff, they are friendly and tried their best to help me with colour and size choices. The medium is definitely a winner in our home! The only area that you lost a star, was late delivery. Please change your courier, its a shame that in this area its pulling down your otherwise spectacular brand.
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Anonymous
1 reviews | Active since Jan 2020
5 Oct 2022, 18:47
Quality far exceeds the price
My comfysacks arrived and the family REALLY enjoys them! The quality of these beanbags is very high, FAR higher than any of their competitors, especially when taking the big price difference of Comfysack into account; all their competitors are put to shame. Also a big thank you to your staff, they are friendly and tried their best to help me with colour and size choices. The medium is definitely a winner in our home! The only area that you lost a star, was late delivery. Please change your courier, its a shame that in this area its pulling down your otherwise spectacular brand.
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