Coach Company
1|3 reviews
lM
lebogang M
1 reviews | Active since Member
11 Jun 2025, 12:48
Coach Sandton bad service
I am writing to express my dissatisfaction with a recent purchase from your store. I bought a Coach bag as a gift for my partner. Upon opening it, she immediately noticed several marks on the bag. Please note that the bag had been wrapped by the store at the time of purchase.
We contacted the store promptly to report the issue and even visited in person. However, to date, we have neither received a replacement nor any form of communication or resolution from your team.
This experience has been deeply disappointing, particularly given the brand’s reputation for quality and service. I would appreciate it if this matter could be addressed urgently. Please advise on the next steps regarding an exchange or refund.
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Replies (1)lM
lebogang M's updateReviewer Update
13 Jun 2025, 14:33I’d like to thank the store for eventually resolving an issue I experienced with a recent purchase. Thank you for resolving the situation. I hope future experiences reflect the high standards of quality and service associated with the brand.
lM
lebogang M's update13 Jun 2025, 14:33
Reviewer Update
I’d like to thank the store for eventually resolving an issue I experienced with a recent purchase. Thank you for resolving the situation. I hope future experiences reflect the high standards of quality and service associated with the brand.