Cloud Nine Beds
Unclaimed Business
|1|8 Reviews (last 12 months)|This business does not respond to reviews
Cloud Nine Beds
Unclaimed Business
|1
8 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Cloud Nine Beds is facing significant dissatisfaction from buyers across multiple retail partners including Sleepmasters, Bradlows, Hirsch's, SleepKing and The Mattress Warehouse. Customers consistently mention mattresses sagging, sinking or curving within weeks of purchase, along with squeaking bases and popping springs. A recurring theme is frustration with warranty handling and slow or absent responses to complaints lodged both in store and online. Shoppers express regret over their purchase decisions and warn others against buying, citing unresolved defects despite valid warranties.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|8 Reviews
Sep '25 - Aug '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBD
Bongani D
1 reviews | Active since Apr 2016
15 Apr 2026, 10:29
POOR WORKMANSHIP
Bought a bed made by them at Sleepmasters Watergate with 10 year warranty. Two months in bed curved in like a boat. Lodged a complaint. Despite giving them proof in pictures the issue has not been resolved. Give me my bed or my money back.
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Bongani D
1 reviews | Active since Apr 2016
15 Apr 2026, 10:29
POOR WORKMANSHIP
Bought a bed made by them at Sleepmasters Watergate with 10 year warranty. Two months in bed curved in like a boat. Lodged a complaint. Despite giving them proof in pictures the issue has not been resolved. Give me my bed or my money back.
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Robert L
1 reviews | Active since Oct 2013
22 Mar 2026, 21:22
Cloud 9 Grande Mattress sucks.... way too hard
Bought Cloud 9 Grande Mattress based on their advice and this was worst decision we regret everyday till today. This is extremely hard, my back is always in trouble... I'll sell cheap, to get rid of it.
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Robert L
1 reviews | Active since Oct 2013
22 Mar 2026, 21:22
Cloud 9 Grande Mattress sucks.... way too hard
Bought Cloud 9 Grande Mattress based on their advice and this was worst decision we regret everyday till today. This is extremely hard, my back is always in trouble... I'll sell cheap, to get rid of it.
0
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Xihlamariso N
1 reviews | Active since Feb 2018
8 Feb 2026, 06:55
Refund for cloud nine noisy bed
I bought a cloud nine bed month end December 2025 at Bradlows and January I started hearing sound when I get on and off from the bed. I lodged a complain at the store and they said I must send pictures and a video of the sound the bed makes and they didn’t respond I then lodged a complain online and they were quick to respond and they escalated the master to the manufacturer. And now the manufacturer asked where the bed noice comes from and I told them from the mattress and they said no it comes from the base. So the manufacturer said they will send correspondence to the store I bought the bed for a base exchange. Now I no longer feel comfortable with the bed for an exchange because of the experience I went through and I told the manufacturer that I want a refund for another brand in the store. Please assis wtith a refund.
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Xihlamariso N
1 reviews | Active since Feb 2018
8 Feb 2026, 06:55
Refund for cloud nine noisy bed
I bought a cloud nine bed month end December 2025 at Bradlows and January I started hearing sound when I get on and off from the bed. I lodged a complain at the store and they said I must send pictures and a video of the sound the bed makes and they didn’t respond I then lodged a complain online and they were quick to respond and they escalated the master to the manufacturer. And now the manufacturer asked where the bed noice comes from and I told them from the mattress and they said no it comes from the base. So the manufacturer said they will send correspondence to the store I bought the bed for a base exchange. Now I no longer feel comfortable with the bed for an exchange because of the experience I went through and I told the manufacturer that I want a refund for another brand in the store. Please assis wtith a refund.
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Replies (0)LV
Lynette V
1 reviews | Active since Jan 2026
30 Jan 2026, 12:12
Cloud nine Bad Bad service
Very Very poor service from a so called reputable Bed maker but cloud nine is only the name.. The mattress has starting sagging 2 weeks since new I have tried to get this fix since November last year. After writing a review no one even have the decency to contact me or anything. Please don not purchase any of cloud nine bed you will be sorry.
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Lynette V
1 reviews | Active since Jan 2026
30 Jan 2026, 12:12
Cloud nine Bad Bad service
Very Very poor service from a so called reputable Bed maker but cloud nine is only the name.. The mattress has starting sagging 2 weeks since new I have tried to get this fix since November last year. After writing a review no one even have the decency to contact me or anything. Please don not purchase any of cloud nine bed you will be sorry.
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Replies (0)LV
Lynette V
1 reviews | Active since Jan 2026
26 Jan 2026, 16:21
Cloud nine Beds very very bad beds and service
I bought a Bed Sleeper Beds (cloud nine) end of July it stood unused for 1 month we where busy painting when we started using it in August 2 weeks into August the bed started sagging on both side where we sleep. So you laying in a ditch. We complained and CLOUD NINE BEDS came to fetch the the bed in 20th of October and brought a new bed. 2 weeks into November the new bed did the same. They then said we can have a upgrade for the inconveniences but 2 weeks later they emailed Sleeper Beds and said the upgrade I need to pay the difference in. After 2 months of uncomfortable sleeping. I will not recommend no one to buy a cloud nine products.
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Lynette V
1 reviews | Active since Jan 2026
26 Jan 2026, 16:21
Cloud nine Beds very very bad beds and service
I bought a Bed Sleeper Beds (cloud nine) end of July it stood unused for 1 month we where busy painting when we started using it in August 2 weeks into August the bed started sagging on both side where we sleep. So you laying in a ditch. We complained and CLOUD NINE BEDS came to fetch the the bed in 20th of October and brought a new bed. 2 weeks into November the new bed did the same. They then said we can have a upgrade for the inconveniences but 2 weeks later they emailed Sleeper Beds and said the upgrade I need to pay the difference in. After 2 months of uncomfortable sleeping. I will not recommend no one to buy a cloud nine products.
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kay M
1 reviews | Active since Jun 2023
27 Oct 2025, 22:11
LACK OF COMMUNICATION AND PROFESSIONALISM
I purchased a 91cm bed from sleep king in June this year. The mattress of the bed is already giving me problems as if there's springs in the mattress, which are popping out and continous squeaking. I did lodge a complaint on the 19th of October but received zero feedback.
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kay M
1 reviews | Active since Jun 2023
27 Oct 2025, 22:11
LACK OF COMMUNICATION AND PROFESSIONALISM
I purchased a 91cm bed from sleep king in June this year. The mattress of the bed is already giving me problems as if there's springs in the mattress, which are popping out and continous squeaking. I did lodge a complaint on the 19th of October but received zero feedback.
0
Replies (0)TR
Thanusha R
1 reviews | Active since Aug 2021
22 Oct 2025, 09:37
Disappointed at the quality of Strand mattress
I bought a single bed set from SleepKing. It was a cloud nine strand mattress. I bought the bed on the 20th of July 2025 for my daughter. She only used the bed recently about 2 weeks and the centre of the mattress is sinking. I have complained on the 18th October 2025 to the store where I purchase the bed. I also went online and made a complaint with cloudnine. I have not received any response yet from Cloud nine.
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Thanusha R
1 reviews | Active since Aug 2021
22 Oct 2025, 09:37
Disappointed at the quality of Strand mattress
I bought a single bed set from SleepKing. It was a cloud nine strand mattress. I bought the bed on the 20th of July 2025 for my daughter. She only used the bed recently about 2 weeks and the centre of the mattress is sinking. I have complained on the 18th October 2025 to the store where I purchase the bed. I also went online and made a complaint with cloudnine. I have not received any response yet from Cloud nine.
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