

Clothing Junction
Based on recent customer reviews, Clothing Junction receives sharply divided feedback, with positive experiences centred on friendly, helpful in-store staff at branches like Bay West Mall and Balfour Park. However, a recurring theme is severe dissatisfaction with the refund and exchange process, where customers consistently mention being turned away despite valid receipts, told there are no funds to process refunds, or sent between branches. Online ordering also draws strong criticism, with shoppers describing delayed dispatch, missing stock, and unanswered emails or calls when seeking assistance.
TrustIndex
3.1
NPS Score
-40
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Clothing Junction receives sharply divided feedback, with positive experiences centred on friendly, helpful in-store staff at branches like Bay West Mall and Balfour Park. However, a recurring theme is severe dissatisfaction with the refund and exchange process, where customers consistently mention being turned away despite valid receipts, told there are no funds to process refunds, or sent between branches. Online ordering also draws strong criticism, with shoppers describing delayed dispatch, missing stock, and unanswered emails or calls when seeking assistance.
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Clothing Junction has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. They reply to 38% of negative reviews, typically within 4 hours 11 min. Hellopeter has tracked Clothing Junction across 127 total reviews. How is the TrustIndex calculated? →
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