PATHETIC SERVICE

CLAIM DOCUMENTS SENT TO THEM ON 9 APRIL, 3 WEEKS HAS PASSED AND I AM STILL AWAITING APPROVAL FOR MY CLAIM. I CONSTANTLY NEED TO CALL AND EMAIL AND NOBODY GIVES ME FEEDBACK. I EXPLAINED THAT I NEED IT ESCALATED BECAUSE I WILL BE OUT OF THE COUNTRY AND NOBODY CAN HELP ME. THEIR CLIENT KNOCKED INTO MY CAR, SO WHY MUST I RUN AFTER PEOPLE TO GET MY CLAIM APPROVED. PATHETIC SERVICE!