Choice Insurance Brokers
Verified Business
|4.5|24 Reviews (last 12 months)|Responds in 733h 20m
Choice Insurance Brokers
Verified Business
|4.5
24 Reviews (last 12 months)
Responds in 733h 20m
AI Review Summary
Based on recent customer reviews, Choice Insurance Brokers is widely praised for attentive, hands-on claims handling, with customers consistently mentioning specific consultants such as Rachel, Sha, Nico, and Rickyle who guide clients through geyser, vehicle, and cellphone claims. A recurring theme is prompt communication, professionalism, and quick payouts. However, a notable minority describe poor communication, unresolved claims, lack of broker accountability after staff changes, and unwanted spam calls, suggesting that service quality can vary depending on the consultant and claim type assigned.
Performance(last 12 months):
TrustIndex
7.4
Ranking
#51
in Insurance
NPS Score
60
Recommended: Very Likely
Review Distribution
4.5|24 Reviews
Jul '25 - Jun '26
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 07:05
Exceptional Service and Fast Claims Assistance
I would like to extend my sincere thanks to Choice Insurance Brokers for the exceptional service I received during my recent claim. The team attended to my claim with great urgency and professionalism, making the entire process smooth and hassle-free. A special thank you to Rachel from Choice Insurance and Sha, my broker, for going above and beyond to assist me. They ensured that my geyser was repaired quickly and efficiently, with very little effort required from my side. Their communication, dedication, and willingness to help truly stood out. I genuinely appreciate the outstanding support and customer service I received and would highly recommend Choice Insurance Brokers to anyone looking for reliable and caring assistance!
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 07:05
Exceptional Service and Fast Claims Assistance
I would like to extend my sincere thanks to Choice Insurance Brokers for the exceptional service I received during my recent claim. The team attended to my claim with great urgency and professionalism, making the entire process smooth and hassle-free. A special thank you to Rachel from Choice Insurance and Sha, my broker, for going above and beyond to assist me. They ensured that my geyser was repaired quickly and efficiently, with very little effort required from my side. Their communication, dedication, and willingness to help truly stood out. I genuinely appreciate the outstanding support and customer service I received and would highly recommend Choice Insurance Brokers to anyone looking for reliable and caring assistance!
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Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 06:29
Hassle free claiming.
Excellent service received. Thank you Rachel and Choice insurance team for your prompt service in handling my query. Will definitely recommend this insurance company to friends and family.
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Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 08:22
Poor Service received from Rachel and Sha
Extremely poor service I have received from the Choice Broker team, specifically from Sha and Rachel. From the outset, there has been a clear lack of communication regarding my claim for home contents. I have not received any proactive updates, and the only feedback I have been given was provided after I specifically requested it. To date, I still have no communication or clarity about the progress or status of my claim which was logged on 19 January 2026. Furthermore, the manner in which Sha and Rachel have handled my case has been unprofessional and disappointing. As a client, I expect timely updates, accountability, and a basic level of professionalism—none of which I have experienced. Since the passing of the broker I originally signed with, Choice Brokers has not appointed a replacement to manage my account. Despite this, I continue to pay a broker fee, yet I find myself doing all the follow‑ups and background work on my own—work that should rightfully be handled by a designated broker. Whenever I contact Choice and request to speak with management, I am redirected to Sha, who then passes the query on to Rachel. This continued cycle has provided no resolution, no accountability, and no clear point of contact. This level of service is unacceptable,
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Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 08:22
Poor Service received from Rachel and Sha
Extremely poor service I have received from the Choice Broker team, specifically from Sha and Rachel. From the outset, there has been a clear lack of communication regarding my claim for home contents. I have not received any proactive updates, and the only feedback I have been given was provided after I specifically requested it. To date, I still have no communication or clarity about the progress or status of my claim which was logged on 19 January 2026. Furthermore, the manner in which Sha and Rachel have handled my case has been unprofessional and disappointing. As a client, I expect timely updates, accountability, and a basic level of professionalism—none of which I have experienced. Since the passing of the broker I originally signed with, Choice Brokers has not appointed a replacement to manage my account. Despite this, I continue to pay a broker fee, yet I find myself doing all the follow‑ups and background work on my own—work that should rightfully be handled by a designated broker. Whenever I contact Choice and request to speak with management, I am redirected to Sha, who then passes the query on to Rachel. This continued cycle has provided no resolution, no accountability, and no clear point of contact. This level of service is unacceptable,
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Anonymous
1 reviews | Active since Jan 2020
7 Feb 2026, 20:46
Sha Govender is the star of Choice insurance
Sha Govender of Choice insurance went out of her way helping me with an insurance claim she keeps me posted through the whole process she is a star in my book and very helpful she did provide me with excellent service
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Anonymous
1 reviews | Active since Jan 2020
7 Feb 2026, 20:46
Sha Govender is the star of Choice insurance
Sha Govender of Choice insurance went out of her way helping me with an insurance claim she keeps me posted through the whole process she is a star in my book and very helpful she did provide me with excellent service
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