Chocolate by Tomes
Unclaimed Business
|2|1 Reviews (last 12 months)|This business does not respond to reviews
Chocolate by Tomes
Unclaimed Business
|2
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
2|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
7 Jul 2025, 09:52
Chocolates by Tomes so dissapointing!
Really dissapointed in the quality of these chocolates. Also had a twice in a row bad experience with choc gift boxes I had made up in store at the V&A Waterfront branch. I was served by Emmy, and instead of giving me one choc of each in a gift box, as requested, she gave me 3 of the same in all of the boxes. As mentioned second time this happened. Luckily I only spend R1500 this time around, still not impressed at all. The choc that was tripled are the most horrible tasting ones as well. I am certain this is not a coincidence, but rather the ones the cannot sell, and they make up the weight of the boxes by doing so. This was meant as gifts, and sealed. Meaning you can only see if they packed what was requested after the seal on the box is broken and opened! I tried getting hold of the manager, Kobus, but he is only working during the week.Left a message for him to call me 2 days back, but to no avail. The owner, Lorraine is also not much phased by customer complaints, as I also left a message for her to contact me. Got no response on rheir FB page either, after leaving 2 msg's.Their customer service is worse than poor, and their chocolates are also not as good as it used to be.
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Anonymous
1 reviews | Active since Jan 2020
7 Jul 2025, 09:52
Chocolates by Tomes so dissapointing!
Really dissapointed in the quality of these chocolates. Also had a twice in a row bad experience with choc gift boxes I had made up in store at the V&A Waterfront branch. I was served by Emmy, and instead of giving me one choc of each in a gift box, as requested, she gave me 3 of the same in all of the boxes. As mentioned second time this happened. Luckily I only spend R1500 this time around, still not impressed at all. The choc that was tripled are the most horrible tasting ones as well. I am certain this is not a coincidence, but rather the ones the cannot sell, and they make up the weight of the boxes by doing so. This was meant as gifts, and sealed. Meaning you can only see if they packed what was requested after the seal on the box is broken and opened! I tried getting hold of the manager, Kobus, but he is only working during the week.Left a message for him to call me 2 days back, but to no avail. The owner, Lorraine is also not much phased by customer complaints, as I also left a message for her to contact me. Got no response on rheir FB page either, after leaving 2 msg's.Their customer service is worse than poor, and their chocolates are also not as good as it used to be.
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Anonymous
1 reviews | Active since Jan 2020
12 Jun 2023, 18:35
Deliciously addictive! I will definitely go back.
Picked up a few flavours of truffles and chocolate mousse in a cup. Everything I tried was really good, likely the best I've tried in Cape Town. Unfortunately, they are a little pricey, but a great treat! I expected to spend a lot but not quite R200 on a selection that I finished within the hour. I highly recommend them, do not get me wrong. They are the best because they really let their coco beans fervent - you can taste it in the chocolate whereas something like Nestle is so bland and drab. The staff are lovely, though. Two afrikaans ladies. Ons het lekker gepraat.
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Anonymous
1 reviews | Active since Jan 2020
12 Jun 2023, 18:35
Deliciously addictive! I will definitely go back.
Picked up a few flavours of truffles and chocolate mousse in a cup. Everything I tried was really good, likely the best I've tried in Cape Town. Unfortunately, they are a little pricey, but a great treat! I expected to spend a lot but not quite R200 on a selection that I finished within the hour. I highly recommend them, do not get me wrong. They are the best because they really let their coco beans fervent - you can taste it in the chocolate whereas something like Nestle is so bland and drab. The staff are lovely, though. Two afrikaans ladies. Ons het lekker gepraat.
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