Checkers Took Payment but Failed to Deliver — Poor Service Despite R99 Monthly Subscription

I am extremely disappointed with the service from Checkers Clubview Sixty60 delivering to Valhalla, Centurion.

We use Sixty60 at least three to four times a week, and I also pay the extra R99 per month for the free-delivery subscription. Despite being a regular and paying customer, the service has become unacceptable. There is almost always something missing from the order, and the delivery tracking is unreliable.

Yesterday, I ordered almost R500 worth of goods. The money went off my bank account, but no delivery was carried out due to what appears to be a system error on Checkers Sixty60’s side. I made multiple calls to the call centre today, and while the agents were quite helpful, the matter is still far from being resolved.

I also contacted my bank, and they have verified that the money has left my account and that the error is not on their side. My bank informed me that if Checkers Sixty60 has not resolved the matter within seven days, the transaction may then be reversed. I am not prepared to wait seven days for money to be returned when the error is on Checkers Sixty60’s side and no delivery was made.

This is unacceptable. Regular customers, especially those paying an additional monthly fee for free delivery, should not have to chase missing items, broken tracking, failed deliveries, and unresolved payment issues. The level of service has been disgusting, and Checkers Sixty60 needs to take proper responsibility instead of leaving customers stranded.