Shocking Service from Chas Everitt Randpark Ridge - Deposit stripped and not returned

Our experience with Chas Everitt started off well, but quickly deteriorated once we gave notice to vacate the property. From that point on, it felt like every opportunity was used to extract additional costs from us.

We were charged an unfair cancellation penalty, despite sourcing a replacement tenant ourselves—resulting in no loss of rental income. We were also billed incorrectly for electricity, and asked to cover unnecessary painting costs after only six months of occupation. This, despite the fact that we had filled, sanded, and touched up all areas using the exact paint they recommended.

To make matters worse, 27 days after vacating, we still haven’t received our deposit—or even the reduced amount they claim is due. Communication has been poor throughout; I only received updates when I followed up myself. Otherwise, it seems they were content to delay and hold onto our money.

Shocking service and a deeply disappointing end to what could have been a positive rental experience.