DISORGANISED

I placed an order with Charming Shoes in August for a pair of shoes I needed for a wedding where I was a bridesmaid. I contacted them first asking if the shoes would be delivered by a certain date and they assured me that they would, only for me to find out that they were shipped incorrectly and would only be delivered a week after the wedding. We eventually came to somewhat of a solution and, therefore, I decided to order from them again in November for my own wedding. The pair of shoes arrived today - a completely different shoe from what I ordered online. This company is disorganized and they need to work on their customer service. When trying to rectify mistakes that they made they act as if they are doing you a favour. Customers do not want to hear excuses or know who the blame is shifted onto - they want to be valued and they want you to take the fact that they pay you money and trust that you will deliver seriously, especially when said payment is required well in advance. The shoes are lovely and very comfortable after the first few wears, but unfortunately they are just not worth the hassle.