Oustanding Support from Michael

I purchased a brand new Suzuki Swift from Tavcor Suzuki in Gqeberha and unfortunately experienced issues with the vehicle from the day of delivery, along with a very frustrating experience with repeated visits to the Service Centre and additional damage noticed on the vehicle while it was in their care.

I contacted Michael Pashut from CHANGECARS for guidance and assistance. Michael responded incredibly quickly, escalated the matter efficiently and got Suzuki Auto SA involved. Suzuki Auto SA responded promptly, handled the matter amicably and ensured that the situation was addressed appropriately.

The manager at Tavcor Suzuki dealership arranged a meeting with me and offered a replacement vehicle as a resolution.

Although I was very disappointed in the service I received from Tavcor Suzuki Service Centre, this does not reflect on or influence my confidence in Suzuki Auto South Africa or the Suzuki brand.

I am truly grateful for the time, effort and support shown by Michael throughout this process. His guidance genuinely helped me resolve a very stressful situation. I am also very impressed with the response and involvement from Suzuki Auto SA. I would highly recommend making use of CHANGECARS’ services.

Charné