Cell c device insurance
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Cell c device insurance
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNJ
Ntanda J
1 reviews | Active since Jan 2026
8 Jan 2026, 14:46
Terrible claim process and customer service
The worst insurance company ever (Cell C, Hollard Insurance, World Advisory Services) I submitted my claim for the lost phone on the 17/12/2025, till to date I have not received it. They do not tell you their ridiculous lead -times upfront. As things stands, I am waiting for the device to be ordered/delivered since yesterday and it should take about 5-7 working days. For the claim to progress I had to constantly call every single day for follow up. After every call I get an update after via sms, if I do not call there is no update. I sems like someone must be reminded there by WAS to work on the claim. I had to submit 2 different claims for device and sim card separate. Worst part I submitted the invoice for the sim swap claim (as I was advised by the agent, no mentioning of the claim form) for the sim swap on 05/01/2026, I only received response on the 07/01/2026 advising me to submit the form and the tax invoice (despite me submitting the invoice and the banking details) on the very same mail the claim form was not attached by Cell C which means I had to call to request the form. [#Ref: ***] [#Ref: ***]. Cell C does not tell you that the insurance is administered by the third party (Hollard), Hollard does not inform you that the claim is handled by their third part. Wait until you claim and you will see flames. Cell C Hollard Insurance WAS - handling the claims process.
Helpful (0)
|Replies (0)NJ
Ntanda J
1 reviews | Active since Jan 2026
8 Jan 2026, 14:46
Terrible claim process and customer service
The worst insurance company ever (Cell C, Hollard Insurance, World Advisory Services) I submitted my claim for the lost phone on the 17/12/2025, till to date I have not received it. They do not tell you their ridiculous lead -times upfront. As things stands, I am waiting for the device to be ordered/delivered since yesterday and it should take about 5-7 working days. For the claim to progress I had to constantly call every single day for follow up. After every call I get an update after via sms, if I do not call there is no update. I sems like someone must be reminded there by WAS to work on the claim. I had to submit 2 different claims for device and sim card separate. Worst part I submitted the invoice for the sim swap claim (as I was advised by the agent, no mentioning of the claim form) for the sim swap on 05/01/2026, I only received response on the 07/01/2026 advising me to submit the form and the tax invoice (despite me submitting the invoice and the banking details) on the very same mail the claim form was not attached by Cell C which means I had to call to request the form. [#Ref: ***] [#Ref: ***]. Cell C does not tell you that the insurance is administered by the third party (Hollard), Hollard does not inform you that the claim is handled by their third part. Wait until you claim and you will see flames. Cell C Hollard Insurance WAS - handling the claims process.
0
Replies (0)GN
Gaki N
1 reviews | Active since Feb 2024
6 Jan 2026, 12:31
Cell c insurance bad 👎 very bad I regret the day I switched to them
Cell insurance is a disaster I put a claim on the 22/12/2025 with all documents submitted at one of their branch to this day to feedback from them,I phone I was told my claim was send for assessment and the staff is on leave I should call after the 7th imagine a whole company .Attend to my claim and plz give feedback u have all my details email/cell No .
Helpful (0)
|Replies (0)GN
Gaki N
1 reviews | Active since Feb 2024
6 Jan 2026, 12:31
Cell c insurance bad 👎 very bad I regret the day I switched to them
Cell insurance is a disaster I put a claim on the 22/12/2025 with all documents submitted at one of their branch to this day to feedback from them,I phone I was told my claim was send for assessment and the staff is on leave I should call after the 7th imagine a whole company .Attend to my claim and plz give feedback u have all my details email/cell No .
0
Replies (0)MM
Masentle M
1 reviews | Active since Dec 2025
10 Dec 2025, 13:30
False adverti*****t
The cell c device insurance would gladly debit money from month to month. When is time to claim and circumstances happen in when incase of losing. They add to your trauma and would even sympathize but taking the money they gladly do so and decline your claims
Helpful (0)
|Replies (0)MM
Masentle M
1 reviews | Active since Dec 2025
10 Dec 2025, 13:30
False adverti*****t
The cell c device insurance would gladly debit money from month to month. When is time to claim and circumstances happen in when incase of losing. They add to your trauma and would even sympathize but taking the money they gladly do so and decline your claims
0
Replies (0)SS
Solly S
1 reviews | Active since Mar 2009
3 Sept 2025, 07:15
Bad mannered service consultant
My ID number is ***, I am writing to express my profound dissatisfaction following my recent interaction with your customer service team, specifically during my phone call on 02 September at 15:37 regarding my insurance claim. This experience was not only disappointing but also indicative of a larger systemic issue within your customer service protocols. Upon initiating the call with the expectation of receiving assistance, I was met with an unprofessional atmosphere that was regrettably underscored by an apparent lack of dedication to customer care. The representative I spoke with matched a tone of exuberant energy with a confrontational approach, transforming what should have been a constructive dialogue into a distressing exchange. I found the individual to be more interested in debating the particulars of my situation than in truly listening to my concerns—an unfortunate and, I would argue, unacceptable lapse in communication skills. As our conversation progressed, it became increasingly evident that my attempts to provide context regarding my claim were met with dismissiveness rather than support. This culminated in the representative abruptly terminating the call, quite literally banging the phone down on me, which I found not only disrespectful but also indicative of a significant failure in training and customer service standards at Cell C. Such behaviour not only speaks poorly of the representative in question but also reflects a broader issue that undermines your company’s reputation. This incident is not an isolated one; it is part of a distressing pattern I have experienced with your organisation. On multiple occasions, I have encountered a lack of professionalism and competence among your staff. It is exceedingly disheartening to note that what should be a straightforward process, such as managing an insurance claim, is marred by unnecessary complications and inappropriate customer service behaviour. As a long-standing customer, I have always held Cell C in a position of trust, believing that my concerns would be handled with diligence and respect. However, my latest experience has left me questioning the efficacy of your customer support and the calibre of employees you choose to represent your brand. It is imperative that your staff are imbued with the necessary training to treat customers with the respect and consideration they deserve. The absence of such training not only reflects poorly on your company but also diminishes customer loyalty across the board. I urge you to take this complaint seriously and enact the necessary changes to enhance your customer service training protocols. Customers should never feel disrespected or dismissed when reaching out for assistance, and such encounters should never result in feeling belittled or neglected. Thank you for taking the time to consider my complaint. I hope for a prompt response detailing how you intend to address these issues, as it is essential for rebuilding the trust that has regrettably been lost. Yours sincerely, Solly
Helpful (0)
|Replies (0)SS
Solly S
1 reviews | Active since Mar 2009
3 Sept 2025, 07:15
Bad mannered service consultant
My ID number is ***, I am writing to express my profound dissatisfaction following my recent interaction with your customer service team, specifically during my phone call on 02 September at 15:37 regarding my insurance claim. This experience was not only disappointing but also indicative of a larger systemic issue within your customer service protocols. Upon initiating the call with the expectation of receiving assistance, I was met with an unprofessional atmosphere that was regrettably underscored by an apparent lack of dedication to customer care. The representative I spoke with matched a tone of exuberant energy with a confrontational approach, transforming what should have been a constructive dialogue into a distressing exchange. I found the individual to be more interested in debating the particulars of my situation than in truly listening to my concerns—an unfortunate and, I would argue, unacceptable lapse in communication skills. As our conversation progressed, it became increasingly evident that my attempts to provide context regarding my claim were met with dismissiveness rather than support. This culminated in the representative abruptly terminating the call, quite literally banging the phone down on me, which I found not only disrespectful but also indicative of a significant failure in training and customer service standards at Cell C. Such behaviour not only speaks poorly of the representative in question but also reflects a broader issue that undermines your company’s reputation. This incident is not an isolated one; it is part of a distressing pattern I have experienced with your organisation. On multiple occasions, I have encountered a lack of professionalism and competence among your staff. It is exceedingly disheartening to note that what should be a straightforward process, such as managing an insurance claim, is marred by unnecessary complications and inappropriate customer service behaviour. As a long-standing customer, I have always held Cell C in a position of trust, believing that my concerns would be handled with diligence and respect. However, my latest experience has left me questioning the efficacy of your customer support and the calibre of employees you choose to represent your brand. It is imperative that your staff are imbued with the necessary training to treat customers with the respect and consideration they deserve. The absence of such training not only reflects poorly on your company but also diminishes customer loyalty across the board. I urge you to take this complaint seriously and enact the necessary changes to enhance your customer service training protocols. Customers should never feel disrespected or dismissed when reaching out for assistance, and such encounters should never result in feeling belittled or neglected. Thank you for taking the time to consider my complaint. I hope for a prompt response detailing how you intend to address these issues, as it is essential for rebuilding the trust that has regrettably been lost. Yours sincerely, Solly
0
Replies (0)