Terrible service

I have been a customer for years and years. They charge a R 250 delivery fee only to get told by Linden Branch they only deliver scratchposts etc they dont deliver cat 40kg cat litter bags!😡 I phoned Thycor who delivers the cat litter to them and they told me that they can't deliver the cat litter to me,only Cat Box Hyper can! Mr Delivery only delivers 10kg bags so when you're a goid customer and don't have transport do you rather get rid of your cats?😡😡😡😡😡😡😡😡😡