Unfair Refusal to Honour a Valid Warranty Claim

I am extremely disappointed with the service I received from Cash Crusaders regarding a valid warranty claim.

I purchased a second-hand laptop from Cash Crusaders on 18 October 2025 with a 6-month warranty valid until 18 April 2026. The laptop developed a fault on 11 April 2026, which was still within the warranty period.

At the time, I was out of town during the Easter holidays, but upon my return, I visited the store to request assistance, the assistant manager refused to honor the warranty simply because I physically brought the laptop in after the warranty expiry date, despite clear proof that the fault occurred and was reported before expiry.

I then escalated the matter to head office via email, but I have received no response.

I have since left the laptop at the store and am still waiting for this matter to be resolved fairly and professionally.

My understanding is that warranty claims should be assessed based on when the fault occurred, especially where supporting evidence exists.

If this matter is not resolved urgently, my next steps will include formally escalating the complaint to Consumer Protection authorities.