Unsafe Vehicle & Lack of Transparency

I purchased a Jaecoo J5 Vortex from Heycater BronkoinSpruit on 23 December 2025. Since delivery, the vehicle has shown serious safety issues:

Noise from the steering Wind-like rattling noise inside the cabin, as though windows are open Extremely bumpy ride, driving as though it has no shocks Rear speakers not functioning despite being advertised with a 4-speaker system

On 14 February 2026, I drove 306 km to BB Omoda in Polokwane seeking assistance, but was refused help and warned about third-party sales that “always revert back to the dealer.” After weeks of back-and-forth emails, the vehicle was collected on 16 March 2026. I requested the assessment report, job cards, quality check documents, and service manager details. To date (20 March 2026), five working days later, no feedback has been provided. My emails have been ignored, and I only know the vehicle was taken 357 km away to Sandton, without any communication on findings.

This lack of transparency, failure to provide documentation, and silence from the dealership violates my consumer rights, particularly my right to be informed about the condition of the vehicle I purchased and am paying for. The dealership’s conduct has broken trust and undermines confidence in the automotive sector.