Carlton Hair
Unclaimed Business
|2.7|9 Reviews (last 12 months)|This business does not respond to reviews
Carlton Hair
Unclaimed Business
|2.7
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Carlton Hair receives sharply divided feedback across its salon locations. Customers consistently praise individual stylists who demonstrate attention to detail, gentleness, and genuine passion for their craft, with positive experiences highlighting unrushed, professional service. However, a recurring theme is dissatisfaction with colour treatments, particularly blonde and highlight services that resulted in unintended tones. Clients also raise concerns about rushed appointments, perceived overbooking, unprofessional conduct from certain staff, and poor after-sales service including voucher disputes and unresponsive management follow-up.
Performance(last 12 months):
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Review Distribution
2.7|9 Reviews
Jul '25 - Jun '26
Recent reviews (9)
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Anonymous
1 reviews | Active since Jan 2020
26 Jan 2026, 06:18
Very disappointed
Had my hair done at Carlton hair Somerset Mall. Was not happy. I was told to come for a correction. The correction ended up even worse than the first time. I'm so disappointed and embarrassed to even show my hair. I'm having to tie it up to hide it. The colour would have been better if I did it myself at home. The lady kept wanting to tone and it already looked so bad, didn't want anymore damage. Now im stuck with this hair 😫 I spent R2200 and never even left happy!
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Anonymous
1 reviews | Active since Jan 2020
26 Jan 2026, 06:18
Very disappointed
Had my hair done at Carlton hair Somerset Mall. Was not happy. I was told to come for a correction. The correction ended up even worse than the first time. I'm so disappointed and embarrassed to even show my hair. I'm having to tie it up to hide it. The colour would have been better if I did it myself at home. The lady kept wanting to tone and it already looked so bad, didn't want anymore damage. Now im stuck with this hair 😫 I spent R2200 and never even left happy!
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Anonymous
1 reviews | Active since Jan 2020
19 Oct 2025, 07:38
Carlton Lonehill - Disgusting
My heart is shattered, I was on chemo medication a year ago and had been growing out the hair I had left to be able to look after the integrity of my hair. Amanda had coloured my hair before and even did just face framing while I was on chemotherapy. No problem when I went last week. The experience at lonehill was not the same. They were rushed overbooked and rushed my Root touch up. When I saw the colour of my blonde I was absolutely shocked it was orange and not at all what I wanted. They pushed me to apply bleach again but because of my hair knowledge I knew my already fragile hair wouldn’t be able to not be damaged and the integrity of my hair wouldn’t be the same. They reffered me to management at head office after silence , they were rude and not understanding I offered them to contact me so I could send photos of what happend and till today nothing. My heart breaks hair is a women’s confidence.
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Anonymous
1 reviews | Active since Jan 2020
19 Oct 2025, 07:38
Carlton Lonehill - Disgusting
My heart is shattered, I was on chemo medication a year ago and had been growing out the hair I had left to be able to look after the integrity of my hair. Amanda had coloured my hair before and even did just face framing while I was on chemotherapy. No problem when I went last week. The experience at lonehill was not the same. They were rushed overbooked and rushed my Root touch up. When I saw the colour of my blonde I was absolutely shocked it was orange and not at all what I wanted. They pushed me to apply bleach again but because of my hair knowledge I knew my already fragile hair wouldn’t be able to not be damaged and the integrity of my hair wouldn’t be the same. They reffered me to management at head office after silence , they were rude and not understanding I offered them to contact me so I could send photos of what happend and till today nothing. My heart breaks hair is a women’s confidence.
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Anonymous
1 reviews | Active since Jan 2020
27 Aug 2025, 12:07
Carlton hair Melrose
I booked an appointment at Carlton Hair and by chance, a lovely young lady named Rose did my hair. From the very start, I was impressed she was so gentle, she’s very hardworking she was called every second to assist with something , and you could truly see how much passion and care she puts into her work. I felt so well taken care of. What broke my heart was when I tried to book with her again, only to find out that I couldn’t because she’s still a student and doesn’t take clients officially yet. I was so disappointed , I did not believe because after me I was saw her blowdrying another client. She has real talent and such a beautiful way with clients. Carlton Hair, you truly have a gem in Rose and it’s overlooked. I hope one day soon she’s given the chance to take on clients because she has all the qualities of a great stylist.
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Anonymous
1 reviews | Active since Jan 2020
27 Aug 2025, 12:07
Carlton hair Melrose
I booked an appointment at Carlton Hair and by chance, a lovely young lady named Rose did my hair. From the very start, I was impressed she was so gentle, she’s very hardworking she was called every second to assist with something , and you could truly see how much passion and care she puts into her work. I felt so well taken care of. What broke my heart was when I tried to book with her again, only to find out that I couldn’t because she’s still a student and doesn’t take clients officially yet. I was so disappointed , I did not believe because after me I was saw her blowdrying another client. She has real talent and such a beautiful way with clients. Carlton Hair, you truly have a gem in Rose and it’s overlooked. I hope one day soon she’s given the chance to take on clients because she has all the qualities of a great stylist.
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