Very Unprofessional & Poor Diagnostic Service at Car Time, Clairwood, Durban

We are extremely disappointed with the service received from Car Time in Clairwood, Durban.

On 12 May 2026, my dad took his Daihatsu Sirion 2009 vehicle to them due to ongoing overheating issues. He was advised that the vehicle required a "Diagnostic Scan & Inspection" to identify the fault, at a cost of R695, which he accepted.

After leaving the vehicle with them for inspection, he was informed that they would contact him later that day with feedback. However, no one contacted him, & he eventually had to follow up himself.

When he finally received feedback, he was told there were several possible causes of the issue, including the radiator, water pump, or thermostat. However, they were unable to determine the actual fault. Instead, he was advised that the components would need to be replaced one at a time to see whether the issue was resolved.

This is not a proper diagnosis.

We were then quoted approximately R6,560 to replace the radiator, water pump, & thermostat, as they were unable to confirm which component was actually faulty or required replacement. We did not accept this quote.

When my dad went to collect the vehicle, he paid the R695 diagnostic fee & requested the diagnostic report he had paid for, only to be informed that no diagnostic report was available. We paid for a diagnostic service & report that we did not receive.

The entire experience felt extremely unprofessional & dis-organized. Charging customers for a diagnostic service while being unable to identify the fault, & then providing no diagnostic report or clear findings, is completely unacceptable. It creates the impression of a "replace parts & hope for the best" approach, while the customer continues paying unnecessarily.

The communication, professionalism, & overall quality of service were extremely poor. We feel completely ********** & would not recommend this business to others.