Worst customer service ever

Worst customer service ever, my car was booked by we buy cars and the service received from delay and poor follow up, tried to raise an issue with customer service spoke with I then understood why they lack customer service the customer service manager is worst, Lucy needs basic customer training, she lacks empathy and basic customer service skills the rudeness, cutting the call whilst I was talking also defending the issue before I even finished telling the whole concern, I ask the simple question after back and forth after getting call recordings, she could not answer.