Canadian High Commission doesn't respect deadlines

I am very dissatisfied with the service I have been receiving so far with my application for a tourist visa to Canada. This application was was lodged on the 16th of July 2015 with VFS Global who handles the applications on behalf of the Canadian High Commission, This is well within the limits of the 19 days that it supposedly takes to process a tourist visa. Since then, I have been calling VFS Global every day and was informed that there was supposedly a back-log with the applications which is why mine was not processed on time. I find this to be a ludicrous situation especially since this is just a tourist visa application and the waiting period is already unnecessarily long.<br> I am due to fly on the 20th of August and I am not even sure that this will happen because my flights have not been booked yet (the University is waiting for the visa outcome). This has now become an unnecessarily stressful situation. I am really disappointed with the (lack) of service I am receiving and this reflects very badly on the Canadian High Commission and is also clearly a reflection of poor management on their part. What is the point of applying for a visa within the recommended time frame then?