Calvin Klein stores are a ****!

Calvin Klein Gateway Mall is a ****!!!

My experience was not only difficult but felt intentionally deceptive. The store’s official return policy, clearly stipulated on my receipt, states that a refund is permitted provided specific conditions are met. I have reviewed these requirements carefully, and my return "ticks all the boxes"—the item is in the required condition and within the allowed timeframe.

Despite this, I was told by staff that the store "does not do refunds." It is incredibly ***** to print a policy on a legal proof of purchase and then flatly refuse to honor it in person. This contradictory behavior is unprofessional and, frankly, looks like a bad-faith business practice. To make matters worse, I was not the only one; another customer behind me was equally furious for the same reason. Seeing multiple customers struggling to have basic rights honored is a terrible look for this brand.

I am also going to report this to the necessary consumer protection bodies.