CallForce Direct Pty Ltd
Verified Business
|1|5 Reviews (last 12 months)|Responds in 518h
CallForce Direct Pty Ltd
Verified Business
|1
5 Reviews (last 12 months)
Responds in 518h
Performance(last 12 months):
TrustIndex
0
Ranking
#124
in Business & Legal Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Jul '25 - Jun '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
19 Dec 2025, 12:32
Callforce unable to remove month old Open Order on my account.
30 days have passed since they called me to upgrade, still an open order on MTN system, no one is capable to remove the open order. 100's of calls made to them and all i get is "Sorry, we will escalate" Useless company, don't take their calls and don't deal with them, ask beforehand if they call you if they are just an agency, not MTN direct. But they have all your info...
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Anonymous
1 reviews | Active since Jan 2020
19 Dec 2025, 12:32
Callforce unable to remove month old Open Order on my account.
30 days have passed since they called me to upgrade, still an open order on MTN system, no one is capable to remove the open order. 100's of calls made to them and all i get is "Sorry, we will escalate" Useless company, don't take their calls and don't deal with them, ask beforehand if they call you if they are just an agency, not MTN direct. But they have all your info...
0
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2025, 14:21
Upgrade gone wrong
CallForce contacted me about my MTN upgrade. I asked the agent about 5 times if it was a certian size phone which she and the manager confirmed. When I recieved my phone it was the incorrect size. They then said they would collect and reverse the contract. I waited a whole week for collection only to recieve a call a week later stating they dont do collections anymore (but their agent said they would collect) and that I need to return the phone to a MTN store. I managed to return the phone but now I am still sitting with the upgared contract that needs to be reversed. No one at CallForce returns my mails. The phone isnt even ringing today. I can forsee me paying a contract with no new phone for months on end beofre this gets resolved. DO NOT go therough CallForce for anything
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2025, 14:21
Upgrade gone wrong
CallForce contacted me about my MTN upgrade. I asked the agent about 5 times if it was a certian size phone which she and the manager confirmed. When I recieved my phone it was the incorrect size. They then said they would collect and reverse the contract. I waited a whole week for collection only to recieve a call a week later stating they dont do collections anymore (but their agent said they would collect) and that I need to return the phone to a MTN store. I managed to return the phone but now I am still sitting with the upgared contract that needs to be reversed. No one at CallForce returns my mails. The phone isnt even ringing today. I can forsee me paying a contract with no new phone for months on end beofre this gets resolved. DO NOT go therough CallForce for anything
0
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Anonymous
1 reviews | Active since Jan 2020
9 Dec 2025, 09:55
Callforce - Worst Service Ever
I was called on the 19th November 2025 with MTN upgrade deals. The consultant had all my information, i thought i was dealing with MTN directly. They offered me a data package which later transpired is not compatible with airtime, even though i explained in detail what i required. i visited MTN on the 30th November to explore my options, only to be told that they cant assist me whatsoever as its not MTN directly that phoned me. There is an open order now for 20 days on my account which cant be cancelled by MTN and i cant get hold of anyone at this stupid company that can assist me. So i missed the Black Friday deals and cant get them to remove my Open Order (has not been vetted yet) Dont deal with them, its not worth whatever they are selling
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Anonymous
1 reviews | Active since Jan 2020
9 Dec 2025, 09:55
Callforce - Worst Service Ever
I was called on the 19th November 2025 with MTN upgrade deals. The consultant had all my information, i thought i was dealing with MTN directly. They offered me a data package which later transpired is not compatible with airtime, even though i explained in detail what i required. i visited MTN on the 30th November to explore my options, only to be told that they cant assist me whatsoever as its not MTN directly that phoned me. There is an open order now for 20 days on my account which cant be cancelled by MTN and i cant get hold of anyone at this stupid company that can assist me. So i missed the Black Friday deals and cant get them to remove my Open Order (has not been vetted yet) Dont deal with them, its not worth whatever they are selling
0
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Anonymous
1 reviews | Active since Jan 2020
3 Dec 2025, 18:56
****MERS at work : CALLFORCE & MTN
I am writing this REVIEW with some serious questions ito the compentence of some employees & dnr managers of both CALLFORCE , who is a 3rd party company under MTN & MTN themselves. My story will explain. On 19th November 2025 I was called by a CALLFORCE employee requesting to know if I was interested in a SIM only upgrade. I declined but asked what about a handset as I might be eligible soon. We conuded the sales rep to csll me the next daky at 11:00. The next morning, round about before 11:00am I was called by a male employee of CALLFORCE asking me the same question about upgrading my SIM only benefits. I explained I am awaiting a call from a lady as discussed the day before. About 5 minutes later the same lady called me. She asked me if I was interested in the SIM upgrade I had to remind her we concluded on a handset & she said I will be called by the upgrade section. A few minutes later a lady called me from CALLFORCE stating she understands I am interested in an handset upgrade. I confirmed & indicated the SAMSUNG A56. At first she said 30g & I think 400 airtime minutes, & at R350/month, though when I said that I require more minutes she said that she will have a look sonce I was a loyal customer since 2024. I corrected her & said no but since 1994. She came back & said since its Black Friday & me being a loyal customer, I qualify for 800 airtime minutes , & 50g anytime data. She confirmed through her supervisor who read the same info. I was told that I will receive a sms & mail to confirm my new contract, & a call from the delivery section to send my new handset. I requested if I could collect it at my local MTN Store & was given the yes response that she will arrange. After an hour I checked my mail & found a new contract but for Minutes only & for about R200 more a month than I am currently paying. I went to a MTN shop to enquire about this suspicious activity but help was not much. I then contacted CALLFORCE & spoke to a Moh, & Amy. They both promised prompt attendance & will be sorted & reversed asap. Nothing happened for a few days. I kept calling & eventually a Lisa Ndlovu was seemingly assigned to my matter. Now since her assistance till date more than a week has gone by to cancel this contract, a stupid piece of paper created by a human being. When called its always the same answer " Mr Reiners we are still waiting for a response" For crying out loud......to create a forged document took minutes, to rectify it takes weeks or months. This amounts to *****. I have sent Lisa Ndlovu & MTN Complaints section emails but till date no response. I am waiting for CALLFORCE to explain when my origin benefits will be restored, when & what they offer me now after a *****ELENT transaction on their side. But then again it is very scary that MTN themselves has little or no help when you call them for assistance (MTN Enquiries, Upgrade section, or ??????? section. I have even written mails to CALLFORCE Lisa & MTN Complaint sections with no response. They are nothing short of USELESS. My next step is complaining to ICCASSA & registering a case at the SAPS for ***** agsinst CALLFORCE People out there......be very careful to fo online sales for cellular benefits for MTN, ie CALLFORCE. All they want is to bluff you, bull**** you & ***** your money. Be warned against the uselessness of MTN as well.
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Anonymous
1 reviews | Active since Jan 2020
3 Dec 2025, 18:56
****MERS at work : CALLFORCE & MTN
I am writing this REVIEW with some serious questions ito the compentence of some employees & dnr managers of both CALLFORCE , who is a 3rd party company under MTN & MTN themselves. My story will explain. On 19th November 2025 I was called by a CALLFORCE employee requesting to know if I was interested in a SIM only upgrade. I declined but asked what about a handset as I might be eligible soon. We conuded the sales rep to csll me the next daky at 11:00. The next morning, round about before 11:00am I was called by a male employee of CALLFORCE asking me the same question about upgrading my SIM only benefits. I explained I am awaiting a call from a lady as discussed the day before. About 5 minutes later the same lady called me. She asked me if I was interested in the SIM upgrade I had to remind her we concluded on a handset & she said I will be called by the upgrade section. A few minutes later a lady called me from CALLFORCE stating she understands I am interested in an handset upgrade. I confirmed & indicated the SAMSUNG A56. At first she said 30g & I think 400 airtime minutes, & at R350/month, though when I said that I require more minutes she said that she will have a look sonce I was a loyal customer since 2024. I corrected her & said no but since 1994. She came back & said since its Black Friday & me being a loyal customer, I qualify for 800 airtime minutes , & 50g anytime data. She confirmed through her supervisor who read the same info. I was told that I will receive a sms & mail to confirm my new contract, & a call from the delivery section to send my new handset. I requested if I could collect it at my local MTN Store & was given the yes response that she will arrange. After an hour I checked my mail & found a new contract but for Minutes only & for about R200 more a month than I am currently paying. I went to a MTN shop to enquire about this suspicious activity but help was not much. I then contacted CALLFORCE & spoke to a Moh, & Amy. They both promised prompt attendance & will be sorted & reversed asap. Nothing happened for a few days. I kept calling & eventually a Lisa Ndlovu was seemingly assigned to my matter. Now since her assistance till date more than a week has gone by to cancel this contract, a stupid piece of paper created by a human being. When called its always the same answer " Mr Reiners we are still waiting for a response" For crying out loud......to create a forged document took minutes, to rectify it takes weeks or months. This amounts to *****. I have sent Lisa Ndlovu & MTN Complaints section emails but till date no response. I am waiting for CALLFORCE to explain when my origin benefits will be restored, when & what they offer me now after a *****ELENT transaction on their side. But then again it is very scary that MTN themselves has little or no help when you call them for assistance (MTN Enquiries, Upgrade section, or ??????? section. I have even written mails to CALLFORCE Lisa & MTN Complaint sections with no response. They are nothing short of USELESS. My next step is complaining to ICCASSA & registering a case at the SAPS for ***** agsinst CALLFORCE People out there......be very careful to fo online sales for cellular benefits for MTN, ie CALLFORCE. All they want is to bluff you, bull**** you & ***** your money. Be warned against the uselessness of MTN as well.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Sept 2025, 08:39
Cancellation
Ive been requesting for this contract to cancelled since last month. Unfortunately I wont be paying for a service that I am not using. Below is email trail with your consultant Che and honestly do not know what him and Sphamandla guy that called for cancelling are up to as the bill keeps piling up and I wont be paying. Im starting to believe I was lured into a ****.
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Anonymous
1 reviews | Active since Jan 2020
10 Sept 2025, 08:39
Cancellation
Ive been requesting for this contract to cancelled since last month. Unfortunately I wont be paying for a service that I am not using. Below is email trail with your consultant Che and honestly do not know what him and Sphamandla guy that called for cancelling are up to as the bill keeps piling up and I wont be paying. Im starting to believe I was lured into a ****.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 Dec 2024, 12:35
worst company ever
This company lets their people work extra hours and on weekends with no pay and tell them it is mandatory and if it is requested by any manager that they do so, the employees also gets threatened with their work and gets told they can easily be replaced, Is this legal and do you have to work if a company does not pay you for the hours worked what steps can I take, please contact me
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Anonymous
1 reviews | Active since Jan 2020
9 Dec 2024, 12:35
worst company ever
This company lets their people work extra hours and on weekends with no pay and tell them it is mandatory and if it is requested by any manager that they do so, the employees also gets threatened with their work and gets told they can easily be replaced, Is this legal and do you have to work if a company does not pay you for the hours worked what steps can I take, please contact me
0
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Anonymous
1 reviews | Active since Jan 2020
14 Jun 2024, 15:10
Callforce Working Experience
I worked for their campaign in Cape Town for 1year and 8months, I was dismissed after I had disagreement with a TL because of unpaid 1day sick leave. After a week they selected my bad calls, was suspended and dismissed without a warning or proper coaching on soft skills training as was told. In my experience there CallForce don't value the agents, they treat employees like objects that must just take calls, very toxic working environment I experienced there yoh. They chew and spit you when they feel like, very bad experience
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Anonymous
1 reviews | Active since Jan 2020
14 Jun 2024, 15:10
Callforce Working Experience
I worked for their campaign in Cape Town for 1year and 8months, I was dismissed after I had disagreement with a TL because of unpaid 1day sick leave. After a week they selected my bad calls, was suspended and dismissed without a warning or proper coaching on soft skills training as was told. In my experience there CallForce don't value the agents, they treat employees like objects that must just take calls, very toxic working environment I experienced there yoh. They chew and spit you when they feel like, very bad experience
0
Replies (0)