A remarkable service.

I'm a Mystery Shopper, hoping to allow us the Customer to receive better and more pleasant shopping experiences from Retail Businesses. Sir, there is an incredible amount of retail stores that lose unrecoverable returns, and the managers are puzzled as to why. Sir, you cannot be in all places or notice what kind of service or attitude is displayed to your customer. I'll take this opportunity to illustrate an experience I had one morning at Capellini in Walmer Park Mall. Neelam Matthews was the Waitress for our table. She was friendly, polite and serviced with a smile, asked how she was able to assist. She told us that they have a Breakfast special for Pensioners or if we cared to look at the menu, they have a variety of specials. I gave the order and told her that I would like to have it within an hour if that could be arranged as I have an appointment. She smiled with an assurance that she'd explain to the kitchen. After immediately delivering the order to the Kitchen, she returned saying that the kitchen had no problem with that request. She asked if we'd like Caffee-Tea and perhaps read the Herald while we waited. In the meantime, she cheerfully attended to customers. Within 1\2 hour she set the table. we had assistance from other colleagues to deliver our Breakfast. Wow! A remarkable service. The Manager kept a careful eye on the service his customers received whilst he (Morne) was in and out of the kitchen. Customer Management and care by the Waitress/Waiters set this Restaurant one to be noted.