Builders Warehouse
1.6|6,299 reviews
Responds in 3 hours 21 min
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Suenica P
1 reviews | Active since Member
28 May 2026, 09:08
Terrible customer experience
The customer service is appauling. You don't ever get through to the warehouse , instead someone from the call centre answers the phone, place you on hold and come back without any resolution. Urgent training is required.
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Replies (1)Builders Warehouse's replyOfficial
28 May 2026, 09:20Hi Suenica,
Thank you for bringing this to our attention.
Feedback like this helps us constantly improve our customer experiences by knowing what we can work on.
We will look into this and act accordingly to improve on our customers' service experiences.
Regards,
BB
Thank you for bringing this to our attention.
Feedback like this helps us constantly improve our customer experiences by knowing what we can work on.
We will look into this and act accordingly to improve on our customers' service experiences.
Regards,
BB
Best regards,
Builders Warehouse's reply28 May 2026, 09:20
Official
Hi Suenica,
Thank you for bringing this to our attention.
Feedback like this helps us constantly improve our customer experiences by knowing what we can work on.
We will look into this and act accordingly to improve on our customers' service experiences.
Regards,
BB
Thank you for bringing this to our attention.
Feedback like this helps us constantly improve our customer experiences by knowing what we can work on.
We will look into this and act accordingly to improve on our customers' service experiences.
Regards,
BB
Best regards,