Builders Warehouse
1.6|6,299 reviews
SM
Sibusiso M
1 reviews | Active since Member
26 May 2026, 15:19
Installation voucher is a ****!
I bought a gate motor installation voucher online and read all the terms and conditions before checking out. 1. The installer arrived an hour late without any explanation or apology. 2. I was told that I needed to pay an additional R400 as this was not a replacement but a new installation; but how because the voucher explicitly says that it’s for installation, and says nothing about replacement. 3. When I told them to give me my money back, I was told that I’d forfeit R650!
Helpful (0)
Replies (5)0
Replies (5)Builders Warehouse's replyOfficial
26 May 2026, 15:32Hi Sibusiso,
We're sorry for the experience you've had and for the service you've received.
This is concerning, and I would like to address your feedback.
Please, can you provide your order/invoice number so that we can assist?
Regards,
BB
We're sorry for the experience you've had and for the service you've received.
This is concerning, and I would like to address your feedback.
Please, can you provide your order/invoice number so that we can assist?
Regards,
BB
Best regards,
Builders Warehouse's reply26 May 2026, 15:32
Official
Hi Sibusiso,
We're sorry for the experience you've had and for the service you've received.
This is concerning, and I would like to address your feedback.
Please, can you provide your order/invoice number so that we can assist?
Regards,
BB
We're sorry for the experience you've had and for the service you've received.
This is concerning, and I would like to address your feedback.
Please, can you provide your order/invoice number so that we can assist?
Regards,
BB
Best regards,
SM
Sibusiso M's updateReviewer Update
26 May 2026, 15:35Document No. 504877815
Order Number: 2024994906
Order Number: 2024994906
SM
Sibusiso M's update26 May 2026, 15:35
Reviewer Update
Document No. 504877815
Order Number: 2024994906
Order Number: 2024994906
Builders Warehouse's replyOfficial
26 May 2026, 15:44Hi Sibusiso,
Thank you for your response and your details.
I'll look into this for you and we will be in touch with feedback.
Regards,
BB
Thank you for your response and your details.
I'll look into this for you and we will be in touch with feedback.
Regards,
BB
Best regards,
Builders Warehouse's reply26 May 2026, 15:44
Official
Hi Sibusiso,
Thank you for your response and your details.
I'll look into this for you and we will be in touch with feedback.
Regards,
BB
Thank you for your response and your details.
I'll look into this for you and we will be in touch with feedback.
Regards,
BB
Best regards,
SM
Sibusiso M's updateReviewer Update
27 May 2026, 15:26You still haven’t given me feedback
SM
Sibusiso M's update27 May 2026, 15:26
Reviewer Update
You still haven’t given me feedback
Builders Warehouse's replyOfficial
27 May 2026, 15:55Hi Sibusiso,
Apologies for the delay and that you haven't received feedback yet.
I'll follow up for feedback.
Regards,
BB
Apologies for the delay and that you haven't received feedback yet.
I'll follow up for feedback.
Regards,
BB
Best regards,
Builders Warehouse's reply27 May 2026, 15:55
Official
Hi Sibusiso,
Apologies for the delay and that you haven't received feedback yet.
I'll follow up for feedback.
Regards,
BB
Apologies for the delay and that you haven't received feedback yet.
I'll follow up for feedback.
Regards,
BB
Best regards,